We have bought three different automobiles from Bob Hook Chevrolet. We have purchased a Great car and two Great Suv's over, I believe within a (12) year period . Plus, all of our automobiles had a warranty and we were able to purchase extended warranties. The Sales Representatives were helpful and so nice to us. Plus, the contract Manager, made sure he took his time to explain everything in the contract. I definitely Recommend Bob Hook for your next car or Family transportation. Thumbs Up ?❤?.
The staff in the service department was professional, courteous and prompt. The receptionist was very friendly.
Very personable and friendly, no Vegas sales guy personalities what so ever. Hubby and I had been in a very serious accident a little over a week before and needed a new car as our only car was totaled. We were broken and bruised and were treated wonderfully.
I got an immediate response from Willy after my internet inquiry and a follow up soon after from Michael Sweets in the commercial truck department. He and I continued to text, talk and email over the next few days as he got me further information about their inventory, processed our credit app and set up a time to come down and take a test drive on the one vehicle we honed in on. We had all the time we wanted to drive the truck, inspect it and review the Car Fax. Once we decided to make a purchase Hook Chevy's finance department was very pleasant to work with offering us a much better interest rate than our own bank offered in spite of the fact we have a sterling credit record and very high credit score. Hook's financing branch recognized that and within a minimum of time had the sale concluded and we were driving home with the truck we needed for our small business! We all know the running jokes and usual disdain heaped on "used car" dealers but I've got to honestly say that the people we dealt with at Hook Chevrolet are doing all they can to dispel that cliched notion. When we test drove the vehicle I noticed the gas guage was literally on "E" so I figured my first stop was a gas station but during our finance meeting Michael had the tank filled up for us which was the icing on the cake. From the very first contact until we drove off the lot my wife and I were treated with respect, courtesy and professionalism from every single person we encountered at Hook. I highly recommend them as a fine place to take your business. Regards, Robert Kasnak
We stopped in to look at a couple of used Chevrolet Surburban vehicles. It was mostly a fact finding visit as we were not ready to make a purchase. We explained that to our salesperson very early in our conversation. He took the time to walk us through what our options might be. They even worked up a full quote for us so we would have a good idea of what a transaction might look like financially. We never felt pressured to buy. They are going to continue to look for other vehicle options for us. The location is visible from Bardstown Road and there is plenty of parking. I would recommend Bob Hook if you are shopping for a car or truck.
Purchasing my car from Bob Hook was easy and without hassle. I worked with Max who was informative and helpful in getting me into the csr I wanted... I’ll be back!!
Found exact used truck I've been looking for through their listing on Ebay. Start to finish this was the easiest most helpful car purchase of my life. We bought truck sight unseen, except for a brief facetime. They got us great financing, and had it shipped to us in Northeast. Entire team (Shannon, Kelly, and Jake) are helpful, standup people. Would trust them again!
We drove 6 hours to purchase an exact truck that we found online at the dealership but were pleasantly surprised to meet friendly courteous sales people especially our salesman Michael Sweets and Doug Rogers. I would definitely do business again at this dealership regardless of the distance. Thanks guys for all the help.