Staff
Sales
William Dabney
Sales Consultant
Max Minzenberger
Sales
Michael Sweets
Commercial Sales
Mike Higdon
Pre-Owned Sales Manager
John Knotts
Commercial Sales and Leasing
Kristan Banks
Sales Consultant
Tim Hagan
New Car Manager
Jimmy Harris
Sales
Willie Mitchell
Pre-Owned Commercial
Melissa Moore
BDC Rep
Don Mills
Commercial Sales
Matt Cooper
Sales and Leasing Consultant
Jake Bishop
Sales Consultant
Elisha Noe
BDC Rep
Colleen VanHouten
Sales and Leasing Consultant
Robert Liberty
Sales Consultant
Frank Lopes
Social Media Manager
Duane Rust
Commercial Sales Rep
Finance
Jason Dugger
Finance Manager
Cecelia Browning
Finance Manager
Service
Ralph Slucher
Customer Experience Coordinator
John Gahimer
Service Advisor
Bryan Cook
Service Advisor
David Redding
Service Advisor
Blake Wray
Service Advisor
Internet
Kelly Byrd
BDC Manager
Nikki Dugger
BDC Represenative
Management
Bob Hook Jr.
President
Administration
Bob Hook III
General Manager
Doug Rogers
Commercial Manager
Roger Hoon
Fleet Manager
Parts
Keith McDonald
Parts Manager
Phil Friedel
Parts Manager
William Dabney
Sales Consultant
Jul 16, 2020
I purchased a GMC Acadia Denali yesterday! Which I drove...
I purchased a GMC Acadia Denali yesterday! Which I drove two hours to purchase because it was exactly what I was looking for. The long drive was well worth it! I love it & they all made my experience quick, easy & non-stressful. Customer service was excellent, especially Bill my car salesman! Thank you all!
Jul 02, 2020
Everything was easy and smooth. Everyone was so helpful...
Everything was easy and smooth. Everyone was so helpful and nice. Best car buying experience I could've ask for. Would definitely recommend to a friend
Jun 30, 2020
Mr. Dabney was very professional and took time to help us...
Mr. Dabney was very professional and took time to help us get into the right vehicle. No pressure and the right payment where we wanted to be great sales man and staff.
Jun 14, 2020
Bob hook chevrolet is my favorite dealership to get a...
Bob hook chevrolet is my favorite dealership to get a car. They make the process of buying a car extremely easy and it doesn't hurt that the staff is very friendly. Bill Dabney helped us with finding and buying our car. He was always in communication with us and updating us on different cars coming in that he thought we would be interested in. I would recommend everyone go see him. Jason is the gentleman who helped us with the final details of signing paperwork. He was easy to talk to and found us the best deal for our loan. I would recommend Bob Hook to everyone!
Jun 07, 2020
Great experience working with Bill Dabney. He was very...
Great experience working with Bill Dabney. He was very helpful and made the whole process enjoyable and stress free. I would definitely recommend Bill at Bob Hook Chevrolet for anyone in search of a new vehicle.
Jason Dugger
Finance Manager
Aug 03, 2020
I loved my expierence at Bob Hook Chevrolet! Colleen...
I loved my expierence at Bob Hook Chevrolet! Colleen VanHouten was awesome to work with & made the process of trading in my car so smooth & easy! I would highly recommend contacting Colleen for your next car purchase!
Aug 01, 2020
Very helpful and explained everything. Test drove 3 or 4...
Very helpful and explained everything. Test drove 3 or 4 before I decided. Matt was very patient. Financial person very nice and explained everything. Thank you both
Jul 30, 2020
Best experience ever! Bob Hook Chevrolet and Matt Cooper...
Best experience ever! Bob Hook Chevrolet and Matt Cooper are excellent examples of superb customer service! Matt found the perfect SUV for me! Thank you!
Jul 16, 2020
I purchased a GMC Acadia Denali yesterday! Which I drove...
I purchased a GMC Acadia Denali yesterday! Which I drove two hours to purchase because it was exactly what I was looking for. The long drive was well worth it! I love it & they all made my experience quick, easy & non-stressful. Customer service was excellent, especially Bill my car salesman! Thank you all!
Jul 02, 2020
Everything was easy and smooth. Everyone was so helpful...
Everything was easy and smooth. Everyone was so helpful and nice. Best car buying experience I could've ask for. Would definitely recommend to a friend
Cecelia Browning
Finance Manager
Jul 30, 2020
Best experience ever! Bob Hook Chevrolet and Matt Cooper...
Best experience ever! Bob Hook Chevrolet and Matt Cooper are excellent examples of superb customer service! Matt found the perfect SUV for me! Thank you!
Jul 21, 2020
After utilizing cars.com and the dealership website, we...
After utilizing cars.com and the dealership website, we drove over from Lexington to work with Kelly, Bill and Melissa on the purchase of a 2016 Chevrolet Traverse. We secured a good deal and from the staff to be helpful and thorough.
Jul 09, 2020
John Knotts was fantastic to work with, kept me updated...
John Knotts was fantastic to work with, kept me updated throughout the entire process. No pressure sales. I Drove from St.Louis and they had everything ready for me when I arrived. Even offered to pick me up from airport if needed.
Jul 06, 2020
Robert was a awesome young man! He did what it took to...
Robert was a awesome young man! He did what it took to get us the Truck we need him and Jake worked so hard and went above and beyond. Definitely gain all my future business!
Jun 30, 2020
Mr. Dabney was very professional and took time to help us...
Mr. Dabney was very professional and took time to help us get into the right vehicle. No pressure and the right payment where we wanted to be great sales man and staff.
Max Minzenberger
Sales
May 11, 2020
Thank you Max and Bob for another great deal!!! My...
Thank you Max and Bob for another great deal!!! My second purchase from Bob Hook Chevrolet in three years and won’t be my last!
Jan 04, 2020
Never been to the dealership before. Had a great...
Never been to the dealership before. Had a great experience. Made the deal in 20 minutes. Highly recommend Max and the entire staff. Wonderful experience
Mar 19, 2019
I love my new car!
So I may be a little biased but Bob Hook has been my go to for new cars for as long as I can remember. In total my family has bought 4 cars from here and we couldn’t be happier! We’re treate like family and they help us get what we want without pressuring us into buying something we don’t need. They continually stay in our price range and leave us happy every time and I truly could not recommend Bob Hook anymore than I currently do. If you’re looking for a great new car Bob Hook is the place to go.
Mar 17, 2019
GREAT ENVIRONMENT!
All of the staff is very friendly and helpful. I would recommend anybody to go here to purchase a car. I will definitely be going back in the future to purchase another car. I feel very comfortable at Bob Hook. Overall it was a wonderful experience and I love my car.
Mar 05, 2019
Fantastic Experience
This was my first time ever buying a car and I was worried about how it would go. I didn't know if the dealer would be pushy, try to sell me stuff I had no interest in/didn't need, or anything like that, but that wasn't the case at all. I felt like Max listened and understood what I was looking for. He was transparent and came across very genuine. So thank you all for making my first car-buying experience simple and enjoyable.
Michael Sweets
Commercial Sales
Jul 08, 2020
Phenomenal service from Michael Sweets. I have purchased...
Phenomenal service from Michael Sweets. I have purchased a lot of vehicles for our business. Best experience to date!! Highly recommend Michael and the dealership!
Jun 29, 2020
very helpful and easy to work with
Bob Hook staff bent over backwards for me in the purchase of 2 trucks. The sales person, Michael Sweets was friendly and easy to work with. Everything he told me was correct and there was no pressure to buy. Thanks Michael and Doug Rogers for all your help.
Jun 04, 2020
A Wonderful and Easy Purchase
We bought a truck through Bob Hook. We dealt with Michael Sweet. I always dread the dealer experience, but this transaction totally put me at ease. There was no pressure. No pushy behavior. He was super kind, very helpful, and made the whole experience a joy rather than drudgery. Thank you Michael. First dealer experience I ever had anything good to say about. Thank you!
May 23, 2020
After viewing 20 plus pictures of the 2016 F-350SD...
After viewing 20 plus pictures of the 2016 F-350SD Service Bed work truck with material rack that was soon to be my New Fence Truck there was little to explore once I arrived to make my purchase:)
Mar 03, 2020
We have a family business and have been buying our Van's...
We have a family business and have been buying our Van's from bob hook for 20 years. Always great and easy to do business with. No pressure or pushing you toward either new or used and we have bought both. Highly recommend this dealership to anyone.
Ralph Slucher
Customer Experience Coordinator
Jul 21, 2019
Very Happy!
Everyone was friendly, great people to work with. Ralph was the one we purchased our vehicle from. He was friendly, honest and easy to talk to. After we purchased the vehicle, he told me I could call him anytime. I did call about something and he was prompt and so courteous. Thank you! Go to Bob Hook😀
Jul 10, 2019
#1 Kentucky Dealership
Bob Hook dealership is a company that honestly cares about their customers.. 2004 no one in Indy seemed willing find the particular vehicle .... called Bob Hook they found just wbat we wanted .... It is now June 2019 our anniversary ... Bob Hook has gone above and beyond again.!!!! We are so grateful that the company still puts customers first.. You are not just a number there..They honestly care about their customers...
May 20, 2019
No pressure.
Ralph and Mike made buying a car so low pressure the first time, that this was our second purchase in two months. In and out in less than two hours. No shady business like other dealers that I have been at in the past. I can not say enough good about my sales team. They said if they didnt have what I wanted they would find it. I found what I wanted 4 hours away. They made it happen and the deal was so nice there was no negotiation, except if Ralph and Mike was buying my wife pizza. Ralph did!
Apr 08, 2019
New car purchase.
1st new Chevy. Bought a Traverse due to flexibility, multiple grandbaby transport capacity and walk thru second seat row. Great visibility and comfort for small statured driver. Ralph was a pleasure to work with. Everyone made the second largest purchase of most people's lives a pleasure. Thanks
Mar 26, 2019
Bob Hook Chevrolet Rocks!
Ryan Slucher and Kelly Byrd make a magnificent team. They were both caring, understanding, and consistent. We were treated with the upmost respect and our questions were answered both thoroughly and truthfully. The communication was constant and the follow-up showed that they truly value customer satisfaction. We traveled from another state to purchase a vehicle from Bob Hook Chevrolet and the experience was well worth it.
Mike Higdon
Pre-Owned Sales Manager
Jun 21, 2019
Car Shopping at Bob shook Chevrolet
My second car bought at Bob Hook. Had same salesman, Bill Dabney. Had wonderful experience overall, and made a very good deal with Mike Higdon
May 20, 2019
No pressure.
Ralph and Mike made buying a car so low pressure the first time, that this was our second purchase in two months. In and out in less than two hours. No shady business like other dealers that I have been at in the past. I can not say enough good about my sales team. They said if they didnt have what I wanted they would find it. I found what I wanted 4 hours away. They made it happen and the deal was so nice there was no negotiation, except if Ralph and Mike was buying my wife pizza. Ralph did!
Mar 17, 2019
Best Dealership Experience
I’ve been to many dealerships in the past but none of them can hold a flame to Bob Hook. This was literally the best experience I’ve ever had while buying a car. No haggle. Very pleased. They may have just earned 2 more customers for life!
Feb 11, 2019
They take care of you
I worked with Ralph, was very impressed by his openness & noticed that he was even checking things about the care I otherwise might have forgotten to check, such as the A/C (it being winter & all). Any of the little issues with the car he was able to he took care of, fantastic experience. The rest of the crew that helped me was equally helpful & professional.
Nov 13, 2018
Great experience, no car sales shenanigans
Ralph Slucher and the team presented me with the first actually enjoyable car purchase of my car-buying career! Every dealer claims to be ‘no-nonsense’ but these guys actually did it. Good price out the gate, fair and reasonable trade in offer off the bat, no pressure easy buying process, no stupid markup fabric treatment nonsense. Internet sales folks were friendly and didn’t text-spam like other dealerships. Less than an hour in the actual dealership. Highly recommend for your Chevy needs!
John Knotts
Commercial Sales and Leasing
Jul 27, 2020
John Knotts was professional and extremely helpful. No...
John Knotts was professional and extremely helpful. No high pressure sales but friendly and laid back. He delivered the van to my home and then delivered my license plate to my business.
Jul 09, 2020
John Knotts was fantastic to work with, kept me updated...
John Knotts was fantastic to work with, kept me updated throughout the entire process. No pressure sales. I Drove from St.Louis and they had everything ready for me when I arrived. Even offered to pick me up from airport if needed.
Jul 08, 2020
Amazing service and very prompt care! Highly recommended!
John Knotts was very helpful and the entire team took great care of me whilst buying 2 vehicles for our fleet! Thanks! I will be back for my next fleet vehicle!
Jun 26, 2020
Great experience
John Knotts was a pleasure to work with. We worked over the phone with John, and then drove about 140 miles to pick up a used Ford Transit for our business.
May 25, 2020
When we buy another one, it will also come from Bob Hook.
Bought a used 2017 Ford F350 off the commercial lot, dealt with John Knotts, absolutely 0 bulls***. Price was right, super great place to buy from, did exactly what I ask and did it quickly. Like title says when we buy another the thought wont even cross my mind to go anywhere else.
Kelly Byrd
BDC Manager
Aug 01, 2020
Very helpful and explained everything. Test drove 3 or 4...
Very helpful and explained everything. Test drove 3 or 4 before I decided. Matt was very patient. Financial person very nice and explained everything. Thank you both
Apr 22, 2020
Jimmy was a true gentleman and I was grateful to have him...
Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.
Mar 24, 2020
I had the best car buying experience ever at Bob Hook!...
I had the best car buying experience ever at Bob Hook! Matt Cooper is the best and very helpful! He knew the vehicle inside and out! He answered my million questions and was extremely patient. Hands down great experience all around!
Mar 26, 2019
Bob Hook Chevrolet Rocks!
Ryan Slucher and Kelly Byrd make a magnificent team. They were both caring, understanding, and consistent. We were treated with the upmost respect and our questions were answered both thoroughly and truthfully. The communication was constant and the follow-up showed that they truly value customer satisfaction. We traveled from another state to purchase a vehicle from Bob Hook Chevrolet and the experience was well worth it.
Mar 17, 2019
GREAT ENVIRONMENT!
All of the staff is very friendly and helpful. I would recommend anybody to go here to purchase a car. I will definitely be going back in the future to purchase another car. I feel very comfortable at Bob Hook. Overall it was a wonderful experience and I love my car.
Kristan Banks
Sales Consultant
Nov 06, 2019
I had a great experience here !Kristin Banks is a great...
I had a great experience here !Kristin Banks is a great salesperson. This is the third car I have bought from her ! I will be sure to tell all my friends and family this is the place to buy a car!
Nov 02, 2019
Kristan was awesome to work with!! I was sure if I wanted...
Kristan was awesome to work with!! I was sure if I wanted to purchase the car or not and she never made me feel pressured! Highly recommend her!
Oct 25, 2019
Kristan Banks, she is awesome!
We bought our used truck at Bob Smith Chevrolet. Kristan Banks helped us navigate through the process, she did a Great Job with getting us the best deal. She is positive and friendly!
Oct 22, 2018
Angels
Went above and beyond!!! Best service I've ever received!! This family owned busines...does just that!! Treats you like family!! HIGLY RECOMMEND!!!!! Hats off!!!
Oct 13, 2018
Service was great, made a great deal that worked out in my f
Online service was quick to react to my needs and the staff were very nice and respectful. Hats off to the team at Bob Hook Chevrolet on Bardstown Rd. And a special thanks to Kristan Banks and Elisha Noe for the awesome customer service!
Tim Hagan
New Car Manager
Apr 08, 2019
New car purchase.
1st new Chevy. Bought a Traverse due to flexibility, multiple grandbaby transport capacity and walk thru second seat row. Great visibility and comfort for small statured driver. Ralph was a pleasure to work with. Everyone made the second largest purchase of most people's lives a pleasure. Thanks
Feb 23, 2019
5 Star Buying Experience
I have purchased 3 vehicles from Bob Hook. It is always a good experience! Bill, Tim and Jason make the process easy! I highly recommend Bob Hook Chevrolet.
Feb 11, 2019
They take care of you
I worked with Ralph, was very impressed by his openness & noticed that he was even checking things about the care I otherwise might have forgotten to check, such as the A/C (it being winter & all). Any of the little issues with the car he was able to he took care of, fantastic experience. The rest of the crew that helped me was equally helpful & professional.
Jan 25, 2019
Great job
Dealership experience was excellent I worked with Bill Dabney and he excellent and very knowledgeable salesman. All paperwork was done in timely. I would definitely recommend this dealership and send my friends to Mr. Bill Dabney. Thank you
Jan 09, 2019
Great "no pressure" experience!
We looked for several weeks online at the various dealerships before stopping in at Bob Hook when searching for our new Suburban. Broderek took the time to understand what we were looking for and we never felt pressured at anytime! We had a great buying experience at Bob Hook and will definitely be referring friends and family to Broderek and Bob Hook in the future!
Bob Hook Jr.
President
Apr 22, 2020
Jimmy was a true gentleman and I was grateful to have him...
Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.
Mar 13, 2020
Matt Cooper was amazing to work with. He listed to my...
Matt Cooper was amazing to work with. He listed to my needs and found something that fit those needs in my price range. Thanks again.
Oct 25, 2019
Thank you Bill Dabney
Thank you Bill for a great experience yesterday. I had no intention of buying a vehicle yesterday, I was stopping in for what I feared was some costly repairs. We talked with the Service Manager weighing the options of repairs or trade and buy new. You allowed me to digest the information without any pressure and then delivered on a great new 2019 Tahoe. Thank you again Bill and Bob Hook Chevrolet for making the day enjoyable. Keith Masoud
Mar 11, 2019
Fantastic professionals. Very personable. Ralph was terrific
We will definitely come back Here to get a vehicle for our daughter in September when she gets her license. Great place overall, very friendly staff
Mar 07, 2019
Great salesman
Just bought my first new car in 16. Years very scary.. but hada great salesman to help us through the deal .go see BIll dabney he will take care of you ... the. Whole staff friendly helpful and honest thanks again bill
Bob Hook III
General Manager
May 11, 2020
Thank you Max and Bob for another great deal!!! My...
Thank you Max and Bob for another great deal!!! My second purchase from Bob Hook Chevrolet in three years and won’t be my last!
Apr 22, 2020
Jimmy was a true gentleman and I was grateful to have him...
Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.
Mar 08, 2020
If your looking for new or pre-owned vehicle? Anything...
If your looking for new or pre-owned vehicle? Anything you need go see Matt Cooper at Bob Hook Chevy. I have been buying vehicles there for years...my past salesmen have retired but I ran into Matt Cooper who was amazing, at tentative, and has excellent customer service skills. He even helped me detach my toolboxes. What ever you need contact Matt Cooper at Bob Hook Chevy...they and Matt are simply the best.
Nov 10, 2019
Matt Cooper was very helpful explaining all the features...
Matt Cooper was very helpful explaining all the features in our new Tahoe...best dealer experience we’ve ever had, the entire team was great to work with
Oct 25, 2019
Thank you Bill Dabney
Thank you Bill for a great experience yesterday. I had no intention of buying a vehicle yesterday, I was stopping in for what I feared was some costly repairs. We talked with the Service Manager weighing the options of repairs or trade and buy new. You allowed me to digest the information without any pressure and then delivered on a great new 2019 Tahoe. Thank you again Bill and Bob Hook Chevrolet for making the day enjoyable. Keith Masoud
Jimmy Harris
Sales
Apr 22, 2020
Jimmy was a true gentleman and I was grateful to have him...
Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.
Jan 22, 2019
Excellent!
Wonderful staff, excellent service, no pressure and very professional. Jimmy expertly figured out the right car for me and everyone put me in it despite some challenges I had. Best car buying experience I’ve had yet and I’ve had several cars. Thank you Bob Hook! I love it!
May 16, 2018
Another great experience!
I purchased my second vehicle from Bob Hook last week. Both times I have dealt with Jimmy Harris and he was fantastic! Buying a car is not something that I look forward to, but Jimmy has made it a very enjoyable experience both times for me. He is very patient and let’s you take the time to decide and ask questions before making a decision without any pressure. The whole Bob Hope team is fantastic and I will recommend them for anyone looking to purchase a new or used Chevrolet.
Apr 14, 2018
Jimmy was very professional!
I was having a very bad day and I was about to change my mind but Jimmy was very patient and let me make all the calls I needed to make faxed papers for me and helped me save a lot of time! He was greatly appreciated! Also like to thank Shannon she was awesome as well!
Apr 05, 2018
Great experience
We got the truck we wanted for the price we needed. They did a great job in working with us and not pressuring for the sale. Will shop there again with Jimmy Harris!
Willie Mitchell
Pre-Owned Commercial
Jun 26, 2020
Great experience
John Knotts was a pleasure to work with. We worked over the phone with John, and then drove about 140 miles to pick up a used Ford Transit for our business.
May 23, 2020
After viewing 20 plus pictures of the 2016 F-350SD...
After viewing 20 plus pictures of the 2016 F-350SD Service Bed work truck with material rack that was soon to be my New Fence Truck there was little to explore once I arrived to make my purchase:)
Jan 21, 2020
John Knotts provided wonderful customer service and we...
John Knotts provided wonderful customer service and we had a seamless transaction! Everyone was so kind and went out of their way to help us.
Jan 13, 2020
These guys are awesome great service. We are a fire...
These guys are awesome great service. We are a fire department and are excited for our new purchase. Thanks again !!! Mossy pond fire department. Florida
Jan 10, 2020
Hi,John, Willie, Jason.You guys are wonderful and...
Hi, John, Willie, Jason. You guys are wonderful and professional. John I know you worked very hard even a follow up was appropriate. Thanks again H & A Supplies
Melissa Moore
BDC Rep
Jul 21, 2020
After utilizing cars.com and the dealership website, we...
After utilizing cars.com and the dealership website, we drove over from Lexington to work with Kelly, Bill and Melissa on the purchase of a 2016 Chevrolet Traverse. We secured a good deal and from the staff to be helpful and thorough.
May 28, 2020
The staff was fantastic to myself and my family. They...
The staff was fantastic to myself and my family. They were very courteous and accommodating. I had communicated with other dealerships and had nothing but trouble. But bob hook was helpful, kind, efficient, insightful, and really just made the situation stress free.
Nov 13, 2018
Great experience, no car sales shenanigans
Ralph Slucher and the team presented me with the first actually enjoyable car purchase of my car-buying career! Every dealer claims to be ‘no-nonsense’ but these guys actually did it. Good price out the gate, fair and reasonable trade in offer off the bat, no pressure easy buying process, no stupid markup fabric treatment nonsense. Internet sales folks were friendly and didn’t text-spam like other dealerships. Less than an hour in the actual dealership. Highly recommend for your Chevy needs!
Nov 10, 2018
2018 Silverado purchase
Purchased a new silverado today from Bill Dabney.would recommend him to anyone wsnting to purchase a vehicle.i have purchased 2 new vehicles from him and my family has purchased quite a few.thanks Bill
Oct 04, 2018
Great experience with amazing service!
I had such an easy time dealing with Max. He was patient with me and my million questions in finding the perfect car! Traveling from out of town, he had the vehicles I wanted to test drive ready to go when I arrived! The entire staff made my buying experience unlike any other, as it was a seamless effort and well organized. I would definitely recommend this dealership, and be sure to give Max a call!
Don Mills
Commercial Sales
Dec 03, 2019
Excellent Customer Service with Don Mills. Have purchased...
Excellent Customer Service with Don Mills. Have purchased multi trucks and vans for my business with him. Made several refers that were just as satisfied!
Jul 11, 2019
Excellent
Excellent buying experience. Don Mills in the commercial sales office found a cost-effective solution for my business. I'll be back for my next van!
Jun 28, 2019
Great experience!
After shopping around for two weeks I walked into Bob Hook Chevrolet and was greated with smiles and genuine hospitality by everyone. I loved the big dealership with a small personal feeling about it. The salesman I was referred to, Don Mills, was very patient while listening all of my needs. Based off of that he gathered various models that fit all those needs. After my wife and I found the perfect vehicle, we went back to see Don and broke down some nubers so we could go through the application process. This was something I was not only unsure about, but frankly it was a fight I thought I couldn't win. Don and Jason Dugger, the financing manager, got us approved with a payment below what I was hoping and an interest rate that was much less than what I anticipated. After some texts back and forth and two visits in the store, I drove off the lot loving my brand new car and feeling great about my experience at Bob Hook Chevrolet. Long story short, my wife and I both loved how we were treated by everyone on the team and will be lifelong customers. I also recommend anyone to go see Don Mills and Jason Dugger! They're very professional and great at what they do! Thank you all!!!
Feb 14, 2019
Great experience at Bob Hook Chevy
Great experience all the way around, from friendly greeting at the door to showing us exactly what we wanted to see. No fuss pricing and drove out with exactly what we wanted. We will definitely go back for our next vehicle.
Jul 02, 2018
Easy to deal
Bob Hook Chevrolet is a great place to purchase commercial vehicles. Don Mills provided excellent service, was quick to respond, and made the purchase a very pleasant experience. I I I will definitely be calling on him again in the future.
Matt Cooper
Sales and Leasing Consultant
Aug 01, 2020
Very helpful and explained everything. Test drove 3 or 4...
Very helpful and explained everything. Test drove 3 or 4 before I decided. Matt was very patient. Financial person very nice and explained everything. Thank you both
Jul 30, 2020
Best experience ever! Bob Hook Chevrolet and Matt Cooper...
Best experience ever! Bob Hook Chevrolet and Matt Cooper are excellent examples of superb customer service! Matt found the perfect SUV for me! Thank you!
Mar 24, 2020
I had the best car buying experience ever at Bob Hook!...
I had the best car buying experience ever at Bob Hook! Matt Cooper is the best and very helpful! He knew the vehicle inside and out! He answered my million questions and was extremely patient. Hands down great experience all around!
Mar 17, 2020
It was fun to deal with Matt cooper he really help to...
It was fun to deal with Matt cooper he really help to walk throughout the process to get it done.excellent service thanks Matt cooper
Mar 15, 2020
Matt was amazing he was able to work magic! He was able...
Matt was amazing he was able to work magic! He was able to get my son his truck and me a car so he sold 2 for 1
John Gahimer
Service Advisor
Apr 22, 2020
Jimmy was a true gentleman and I was grateful to have him...
Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.
Oct 21, 2019
18 foot box truck
Very easy to deal with and very friendly It was a quick transaction with no hassle I would certainly by another vehicle from them and would recommend them to my friends
Feb 11, 2019
They take care of you
I worked with Ralph, was very impressed by his openness & noticed that he was even checking things about the care I otherwise might have forgotten to check, such as the A/C (it being winter & all). Any of the little issues with the car he was able to he took care of, fantastic experience. The rest of the crew that helped me was equally helpful & professional.
May 18, 2018
Service and Employees
I was very pleased with my services for my vehicle. The employees (especially the Service Manager) with assisting me with understanding my repairs. They did an awesome job. As always, after coming to Bob Hook since 1975, I appreciate a job well done.
Aug 24, 2017
No nonsense dealership
I really enjoyed my no nonsense experienced with William Dabney and Bob Hook Chevrolet William Dabny is very courteous and very knowledgeable about the product he is selling
Jake Bishop
Sales Consultant
Jul 06, 2020
Robert was a awesome young man! He did what it took to...
Robert was a awesome young man! He did what it took to get us the Truck we need him and Jake worked so hard and went above and beyond. Definitely gain all my future business!
Mar 14, 2020
Used car purchase
I hate the typical car buying experience - frustrating, time consuming, and gaming with each other. Jake was exactly the opposite - accommodating, friendly and no pressure for any rash decision making. Gave me a fair deal to begin with. Any concerns I voiced about the condition of the vehicle, he made every effort to make it right. I had a great car-buying experience and I would recommend Jake to anyone interested in buying another vehicle. Thanks for taking care of us!
Feb 26, 2020
Just wanna start of by saying I was a bag of nerves 😂...
Just wanna start of by saying I was a bag of nerves 😂 due to the fact it was my first dealership experience. A friend recommended Jake Bishop because how personable and how he makes it a positive experience. He was accommodating, listened to what I needed/wanted, was never pushy, also explained every little thing to me and made sure I understand it. I will recommend Bob Hook Chevrolet and Jake Bishop to anyone. I'll be a repeat customer in the future!
Feb 13, 2020
Jake has always done an amazing job for us. We have...
Jake has always done an amazing job for us. We have bought 2 Malibus from Jake in the last year. Any time we have a service need we call Jake. We even drive an hour to see Jake for all of our service needs.
Mar 16, 2019
Waste of time
I came in asking for a vehicle 5 persons could fit Online I selected Traverse bc it was 1st I was rushing my application. I told Jake I wanted something in the $350 range he tells me of I could get a traverse for $350/Mo I would have one. Huh, why are you stuck on a traverse if I said I want something 5 ppl can fit inside of? The whole entire time that was wasted he kept talking to me like I was uneducated I have 2 business degrees. I had to suggest to him to look at used vehicles he pulls up online inventory. I asked to see a vehicle then he says oh I can't sell that sorry I took up your time that's all I have. I asked to use my job discount he says we'll see. After he found out he wasn't getting any down payment money to pocket he didn't want to sell me a vehicle. Most ppl tell you when inventory comes in & to come back or they'll call you. Shannon says save some money & come back. Huh I have a tax return of $11000 in my bank, ins policy of $25,000 I'm not putting any money down bc I like my money in the bank. I will make sure no one in my sorority, church, job, or places I volunteer come here. Jake Bishop lacks customer service skills/customer retention skills/lacks basic communication skills . Save your time going there.
Bryan Cook
Service Advisor
Oct 21, 2019
18 foot box truck
Very easy to deal with and very friendly It was a quick transaction with no hassle I would certainly by another vehicle from them and would recommend them to my friends
Oct 22, 2018
Angels
Went above and beyond!!! Best service I've ever received!! This family owned busines...does just that!! Treats you like family!! HIGLY RECOMMEND!!!!! Hats off!!!
Oct 09, 2018
What a wonderful experience!!
I really enjoyed working with William Dabbey and the Bob Hook team. I felt like I was being taken care of like family. They went over and above to make my experience great. Couldn’t be happier and 🧡 my Ford Edge Sport.
Aug 06, 2018
Outstanding experience!
The service department personnel are professional, yet warm and personable. I had my car towed overnight not knowing what was wrong with it. They called me before I even had a chance to call them. They found out the problem, fixed and got my car back to me by 1:00 p.m. Best service in the city!!
Jul 19, 2018
Bob Hook employees are like family😃
This dealership is awesome. My family and I are repeat customers for several years. I was within 2 minutes of this location and moved over an hour away....BUT I continue to come here because of the awesome people and quality service. Shout out to Bill in Sales and Bryan and Tim in Service Dept! Keep up the great personal service!😃😃
David Redding
Service Advisor
Jul 14, 2018
Totally Awesome Experience!
I had an oil change/service appointment for 12:30pm today but had to call and reschedule because I had a flat rear tire on my way to Bob Hook in the Dixie Hwy construction chaos. AAA came and put on donut spare. Then took a chance and called Bob Hook again to see if I could still get in today. Chris in Service said "Come on." Checked in Service and was asked if I wanted them to check tire and I said I did. Great. fast service...and they not only checked the tire...they found the problem, repaired It, mounted it and stored the donut in its proper place and I was ready to go! The Service Department was clean and comfortable and even the floor was spic and span. Thank you Service Advisor, David Redding!! You eased my load and got my tire fixed...all beyond my expectations It is hard to find good service today. We have purchased our last ten cars including our Corvette from Bob Hook and come for service. From the receptionist on the phone 4 times today to all the folks in the busy Service Department and especially David Redding...THANK YOU!! JAMES AND DONNA ATHERTON.
May 18, 2018
Service and Employees
I was very pleased with my services for my vehicle. The employees (especially the Service Manager) with assisting me with understanding my repairs. They did an awesome job. As always, after coming to Bob Hook since 1975, I appreciate a job well done.
Apr 02, 2018
Great dealership and excellent service
Bought my car here thru David Pryor, who is honest, no nonsense car salesman. David Redding is my go to guy for all my car maintenance, he is very professional, courteous and customer service guy, and I trust him and the people working in the shop to take care of the upkeep of my car, and they do.
Jan 21, 2018
Made all of it easy
David and Jason made this very easy for me with no stress very professional nice people I would recommend anybody to them best car establishment i have been at
Dec 26, 2017
Great service
They scheduled me for their first appointment of the day-great because I am an early riser. My phone had lost contact with my car, but they fixed that, along with doing my 15000 mile maintenance service.
Doug Rogers
Commercial Manager
Jun 29, 2020
very helpful and easy to work with
Bob Hook staff bent over backwards for me in the purchase of 2 trucks. The sales person, Michael Sweets was friendly and easy to work with. Everything he told me was correct and there was no pressure to buy. Thanks Michael and Doug Rogers for all your help.
Jun 14, 2020
Bob hook chevrolet is my favorite dealership to get a...
Bob hook chevrolet is my favorite dealership to get a car. They make the process of buying a car extremely easy and it doesn't hurt that the staff is very friendly. Bill Dabney helped us with finding and buying our car. He was always in communication with us and updating us on different cars coming in that he thought we would be interested in. I would recommend everyone go see him. Jason is the gentleman who helped us with the final details of signing paperwork. He was easy to talk to and found us the best deal for our loan. I would recommend Bob Hook to everyone!
Mar 03, 2020
We have a family business and have been buying our Van's...
We have a family business and have been buying our Van's from bob hook for 20 years. Always great and easy to do business with. No pressure or pushing you toward either new or used and we have bought both. Highly recommend this dealership to anyone.
Sep 26, 2019
"So Easy to Deal With "Bought 2 New Trucks in 2 Weeks"
The owner of our company bought a new Chevy Silverado in 2014, He decided it was time to purchase a new Chevy Silverado. He called Bob Hook again and talked with John Knotts, the salesman, who immediately started looking for a 2020 Silverado. He called Jeff in a few days. Jeff purchased the truck. It was 1/2/3. The next week he decided to purchase a new truck for our Project Manager. The manager goes to Bob Hook Chevrolet, picked out a truck and John Knotts got everything ready in a few days. WHAT BETTER REVIEW CAN YOU GET WHEN A COMPANY BUYS (2) TWO NEW TRUCKS IN (2) WEEKS. THANKS TO JOHN KNOTTS AND DOUG ROGERS FOR YOUR HELP!
Dec 05, 2018
Pleasantly surprised.
We drove 6 hours to purchase an exact truck that we found online at the dealership but were pleasantly surprised to meet friendly courteous sales people especially our salesman Michael Sweets and Doug Rogers. I would definitely do business again at this dealership regardless of the distance. Thanks guys for all the help.
Elisha Noe
BDC Rep
Nov 05, 2018
Bob Hook Chevrolet
I drove 150 miles to Bob Hook Chevrolet because of selection. I found my vehicle online. It was not available at my local dealers. I initiated an internet inquiry. I was contacted within five minutes and an appointment was scheduled. The entire staff was friendly and knowledgeable. I was able to complete my purchase and drive my vehicle home in a few hours. My sales associate Broderek Huff provided excellent service throughout the entire process.
Oct 10, 2018
Very comfortable buying experience
Bob Hook Chevrolet provides a good buying atmosphere. They are very responsible when asked for pictures and information... and eager to please. Brodereck was very easy to talk with and a very low pressure type of person,(which I see as very positive!). The dealer service fee did take me by surprise tho...
Oct 09, 2018
What a wonderful experience!!
I really enjoyed working with William Dabbey and the Bob Hook team. I felt like I was being taken care of like family. They went over and above to make my experience great. Couldn’t be happier and 🧡 my Ford Edge Sport.
May 19, 2018
Excellent Customer Service
Everyone there was great!!! They had excellent customer service and sales people!!!! They were very friendly and knowledgeable!!! I would highly recommend going their to buy your next vehicle!!
May 16, 2018
Friendly and genuine service
Steve was a joy to work with. He did everything he could to ensure an easy and enjoyable experience. Best of all, we walked away with an awesome vehicle in what what we believe to be a fair, honest deal. I’d recommend Bob Hook to anyone looking for good, quality service without any of the hallmark sales pitches. Thanks to Steve and his team for their follow through!
Roger Hoon
Fleet Manager
Sep 20, 2018
Satisfied
Incredible service, went above and beyond to get us what we wanted! Roger Hoon made sure my daughter understood everything about her used car. They made everything very easy!
Sep 16, 2017
Best car purchase ever!
I have looked on line and gone to a few dealerships but Bob Hook was by far the best experience and team to work with! Bill Dabney was very helpful, not push in anyway and answered all my questions! If I or anyone I know needs a car in the future, I will tell them to ask for Bill or Roger Hoon! And Jason made the finance worry free! No nonsense and excellent customer service!
Oct 04, 2012
Best overall customer service we have ever received. We...
Best overall customer service we have ever received. We have purchased several vehicles from Roger Hoon at Bob Hook's Chevrolet and it has always been a very positive experience.
Keith McDonald
Parts Manager
Jul 19, 2018
Fantastic
Great sales staff and friendly service 3rd vehicle bought here will always come back service department was very courteous and friendly was there within a reasonable amount of time
Jan 31, 2017
Great service & great salesman! Got a great car & truck!
Bob hook Chevy is awesome!!!! I would never go anywhere else! Love the service & quality of vehicles!!!!!! Salesman are great!!!!!! Great place to buy a car or truck
Colleen VanHouten
Sales and Leasing Consultant
Aug 03, 2020
I loved my expierence at Bob Hook Chevrolet! Colleen...
I loved my expierence at Bob Hook Chevrolet! Colleen VanHouten was awesome to work with & made the process of trading in my car so smooth & easy! I would highly recommend contacting Colleen for your next car purchase!
May 10, 2020
Unbelievable professional service with care. Enjoyed the...
Unbelievable professional service with care. Enjoyed the experience. Colleen/ Cecilia make Bob Hook Chevrolet shine. Top notch service while experiencing an epidemic in the land.
Nikki Dugger
BDC Represenative
Jul 16, 2020
I purchased a GMC Acadia Denali yesterday! Which I drove...
I purchased a GMC Acadia Denali yesterday! Which I drove two hours to purchase because it was exactly what I was looking for. The long drive was well worth it! I love it & they all made my experience quick, easy & non-stressful. Customer service was excellent, especially Bill my car salesman! Thank you all!
Robert Liberty
Sales Consultant
Jul 06, 2020
Robert was a awesome young man! He did what it took to...
Robert was a awesome young man! He did what it took to get us the Truck we need him and Jake worked so hard and went above and beyond. Definitely gain all my future business!
