Staff

Sales

William Dabney

William Dabney

Sales Consultant
258 Reviews
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Matt Cooper

Matt Cooper

Sales and Leasing Consultant
55 Reviews
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Max Minzenberger

Max Minzenberger

Sales
48 Reviews
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Michael Sweets

Michael Sweets

Commercial Sales
40 Reviews
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Jake Bishop

Jake Bishop

Sales Consultant
36 Reviews
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Jimmy Harris

Jimmy Harris

Sales
34 Reviews
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Kristan Banks

Kristan Banks

Sales Consultant
32 Reviews
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Colleen VanHouten

Colleen VanHouten

Sales and Leasing Consultant
31 Reviews
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John Knotts

John Knotts

Commercial Sales and Leasing
30 Reviews
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Robert Liberty

Robert Liberty

Sales Consultant
12 Reviews
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Don Mills

Don Mills

Commercial Sales
12 Reviews
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Mitchal Terry

Mitchal Terry

Sales
9 Reviews
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Greg Coleman

Greg Coleman

Sales
8 Reviews
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Roger Hoon

Roger Hoon

Fleet Manager
4 Reviews
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Duane Rust

Duane Rust

Commercial Sales Rep
1 Review
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Finance

Jason Dugger

Jason Dugger

Finance Manager
239 Reviews
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Cecelia Browning

Cecelia Browning

Finance Manager
171 Reviews
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Management

Mike Higdon

Mike Higdon

Pre-Owned Sales Manager
35 Reviews
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Tim Hagan

Tim Hagan

New Car Manager
25 Reviews
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Bob Hook Jr.

Bob Hook Jr.

President
21 Reviews
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Bob Hook III

Bob Hook III

General Manager
18 Reviews
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Willie Mitchell

Willie Mitchell

Pre-Owned Commercial
14 Reviews
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Doug Rogers

Doug Rogers

Commercial Manager
10 Reviews
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David Hook

David Hook

General Sales Manager
9 Reviews
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Lauren Hook

Lauren Hook

CFO
1 Review
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Service

Ralph Slucher

Ralph Slucher

Service Advisor
34 Reviews
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Tim Sanders

Tim Sanders

Service Advisor
11 Reviews
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John Gahimer

John Gahimer

Service Advisor
10 Reviews
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Bryan Cook

Bryan Cook

Service Manager
9 Reviews
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David Redding

David Redding

Service Advisor
9 Reviews
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Troy Lintelman

Troy Lintelman

Auto Detail Manager
1 Review
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Keith King

Keith King

Service Advisor
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Blake Wray

Blake Wray

Service Advisor
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Internet

Kelly Byrd

Kelly Byrd

BDC Manager
29 Reviews
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Melissa Moore

Melissa Moore

BDC Rep
16 Reviews
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Elisha Moore

Elisha Moore

BDC Rep
9 Reviews
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Nikki Dugger

Nikki Dugger

BDC Represenative
4 Reviews
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Collision Center

John Mathis

John Mathis

Body Shop Manager
10 Reviews
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Amy Edwards

Amy Edwards

Body Shop Coordinator
3 Reviews
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Parts

Keith McDonald

Keith McDonald

Assistant Parts Manager
3 Reviews
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Phil Friedel

Phil Friedel

Parts Manager
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Administration

Brittney Cano

Brittney Cano

Receptionist
1 Review
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Lorrie Ligman

Lorrie Ligman

Human Resources Manager
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William Dabney

William Dabney

Sales Consultant
Dealership Experience 23 years 10 months
Industry Experience 23 years 10 months
If you have ever set foot in our showroom, you have probably heard Bill exclaiming something or sending laughter around the room. Faith and family are the two most important things to Bill, and you can tell when you get to know him. He also likes sports, listening to music, and saving money. He has a daughter, one sister and two brothers. His eclectic taste in sports teams includes the Baltimore Orioles and Cleveland Browns.
Recent Reviews

Apr 12, 2021

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The bob hook Chevrolet dealership was a hit with the help...

The bob hook Chevrolet dealership was a hit with the help of Mr. Dabney. he is very helpful and listen to your wants of a vehicle. No pressure applied!

Apr 10, 2021

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Mr William was a pleasure ! Will definitely be a repeat...

Mr William was a pleasure ! Will definitely be a repeat customer. Nice truck at a great price. Very happy buyer right here. Thanks Mr Bill.

Apr 09, 2021

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Bill Dabney was awesome with helping me find the car I...

Bill Dabney was awesome with helping me find the car I wanted in the price range I wanted to stay within I highly recommend Mr. Dabney if your looking for a new car

Apr 08, 2021

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Got a great salesman Bill Dabney at boob hook that got us...

Got a great salesman Bill Dabney at boob hook that got us a great deal a chevy suburban thanks so mush for the help and we got gas for free

Apr 04, 2021

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Great to deal with Bob Hook Chevy and their best salesman...

Great to deal with Bob Hook Chevy and their best salesman Bill Dabney again today. Great deal fabulous trade in value. We always keep coming back for super customer service. We will recommend to all our family and friends

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Jason Dugger

Jason Dugger

Finance Manager
Dealership Experience 11 years 10 months
Industry Experience 23 years 3 months
Jason grew up in Huntsville, AL until moving to Kentucky at 7 years old. He started in retail at a young age at Circuit City, where he met his wife Sherri. They have been married since 2001 with 3 children (Chas, Nikki, Camron). Since 1999 he has been in the automotive industry. He is an avid sports fan and supports University of Alabama, the Steelers, and the Celtics. The best advice Jason has to offer is that success is equal parts attitude and effort.
Recent Reviews

Apr 12, 2021

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I drove all the way from Wisconsin to purchase my 2017...

I drove all the way from Wisconsin to purchase my 2017 Suburban. It was an outstanding experience. They were honest and accommodating and treated me kike family. Bob Hook sr even came over and talked to me during the transaction. What a great family business. I will buy my next car at Bob Hook Chevrolet.

Apr 12, 2021

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The bob hook Chevrolet dealership was a hit with the help...

The bob hook Chevrolet dealership was a hit with the help of Mr. Dabney. he is very helpful and listen to your wants of a vehicle. No pressure applied!

Apr 11, 2021

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Hands down the best car buying experience I’ve had! Greg...

Hands down the best car buying experience I’ve had! Greg was knowledgeable and explained the process all the way through.Thank you Bob Hook!

Mar 31, 2021

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Robert Liberty came immediately with a warm greeting. He...

Robert Liberty came immediately with a warm greeting. He was very helpful in finding the exact vehicle I was looking for and provide the inventory information for me to choose from. I would recommend others to visit this dealership.

Mar 27, 2021

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They were down to earth and we had a great buying...

They were down to earth and we had a great buying experience with Bill. We arrived right at closing time but did not feel rushed off.

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Cecelia Browning

Cecelia Browning

Finance Manager
Cecilia grew up in Marion County and when she moved to Louisville in 1999 she brought her lovable country accent with her! She started her career in the auto industry at that time and has been "hooked" ever since. When she's not at work she loves shopping, decorating her home, riding horses, and going to live concerts with her husband Donnie.
Recent Reviews

Apr 05, 2021

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Matt and all of the staff I delt with were very good...

Matt and all of the staff I delt with were very good professional and very helpful and honest. The Dodge Durango I was buying had one lock broke they fixed it within a couple days

Apr 02, 2021

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We drove from Indiana to purchase our new truck. John...

We drove from Indiana to purchase our new truck. John Knotts helped us out and was awesome! From the very beginning he called us back right away with the information we needed before making the 2 hour drive to the dealership. He was very kind, patient and helpful in every way. The dealership was very busy that day, but John didn’t let that stop him from giving us great service. He even stayed late after his shift to make sure we were taken care of. We will definitely go to him in the future if we need anything else! In the finance departments they were swamped! There was only one person handling all of the financing that day so we had to wait a little longer than usual. Once we met with Cecelia she was awesome as well! Even though she was crazy busy, she took her time with us and made us feel like we were the only ones in the building. She was very helpful and so sweet and kind! We enjoyed working with her and loved her amazing personality! She made the wait absolutely worth it! We loved working with everyone at Bob Hook and Would recommend 100%!

Mar 30, 2021

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I won’t buy from anywhere by Bob Hook! Excellent service...

I won’t buy from anywhere by Bob Hook! Excellent service all around! From Elisha in Internet Sales, Kelly in the showroom, Cecilia in Finance and Bill Dabney in Sales. Absolutely amazing people!

Mar 25, 2021

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We stoped in at Bob Hook Chevrolet to look at a Tahoe....

We stoped in at Bob Hook Chevrolet to look at a Tahoe. Matt Cooper came out to greet us. What a great experience! He answered all questions and was so helpful in many ways. We drove away in a New (to us) Tahoe!! What a great, helpful and friendly staff. Thanks Matt! You might consider checking them out for your next ride!!

Mar 25, 2021

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Matt Cooper in sales and the entire staff at Bob Hook...

Matt Cooper in sales and the entire staff at Bob Hook Chevrolet were great to work with. There was absolutely no pressure on anyone at anytime. I commented to the lady in finance that the paperwork was painless. She handed me her easy button to push. It truly was a pleasant experience. I would not hesitate to recommend them to anyone.

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Matt Cooper

Matt Cooper

Sales and Leasing Consultant
Dealership Experience 2 years
Industry Experience 18 years 1 months
Recent Reviews

Apr 05, 2021

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Matt and all of the staff I delt with were very good...

Matt and all of the staff I delt with were very good professional and very helpful and honest. The Dodge Durango I was buying had one lock broke they fixed it within a couple days

Mar 25, 2021

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We stoped in at Bob Hook Chevrolet to look at a Tahoe....

We stoped in at Bob Hook Chevrolet to look at a Tahoe. Matt Cooper came out to greet us. What a great experience! He answered all questions and was so helpful in many ways. We drove away in a New (to us) Tahoe!! What a great, helpful and friendly staff. Thanks Matt! You might consider checking them out for your next ride!!

Mar 25, 2021

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Matt Cooper in sales and the entire staff at Bob Hook...

Matt Cooper in sales and the entire staff at Bob Hook Chevrolet were great to work with. There was absolutely no pressure on anyone at anytime. I commented to the lady in finance that the paperwork was painless. She handed me her easy button to push. It truly was a pleasant experience. I would not hesitate to recommend them to anyone.

Mar 23, 2021

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My boyfriend recently got a car & worked with Matt. I...

My boyfriend recently got a car & worked with Matt. I knew after we left I had to work with Matt. Awesome customer service and he made sure the interaction wasn’t about him selling a car it was about us being happy with our purchase!

Mar 10, 2021

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There customer service and salesman where great Matt...

There customer service and salesman where great Matt Cooper and Kelly helped make my experience dealing with them easy and very stress free. I will definitely return there

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Max Minzenberger

Max Minzenberger

Sales
Dealership Experience 7 years 10 months
Max graduated from Eastern Kentucky with a BA in his younger years. He has a wife Cristina and they recently had two twin girls, Annaleigh and Emma. Even as a new father, Max finds time to run like crazy. You would be hard pressed to find another car salesman who could beat him in a half marathon. Before Covid, he loved going to concerts, now he scratches that itch by putting on headphones and dancing around on the sidewalk outside his home. Neighbors are concerned but his family at the office know that it could be a lot worse. His favorite quote to live by is “in the end, you won’t remember the time you spent working in the office or mowing your lawn. Climb that damn mountain.”
Recent Reviews

Apr 08, 2021

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Max Minzenberger made buying my car an enjoyable...

Max Minzenberger made buying my car an enjoyable experience. He found me the perfect car for a fair price. I shopped around for 7 months, the search was over once I found him. I knew what I wanted and how much it should be. He never tried to charge me unnecessary extras or undercut the amount for my trade in. I will purchase all future vehicles from Max.

Jan 27, 2021

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Professional and knowledgeable staff. Hassle free...

Professional and knowledgeable staff. Hassle free negotiation and great experience throughout the process. I’ll be back when I need another vehicle! Thank you Max!

Nov 19, 2020

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Just wow. Thank you to Cecilia Browning / finance...

Just wow. Thank you to Cecilia Browning / finance manager, for rocking those numbers. Thank you to Max Minzenberger, guru salesman, for being patient and answering all our questions. We got a great deal! As my grandma would say “they’re good folk”.

Sep 24, 2020

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I’ve shopped at several dealerships in the area. I have...

I’ve shopped at several dealerships in the area. I have to say, its the customer service, friendly “no pressure” atmosphere, and the just being in the presences of a well ran dealership/ service department that keeps me coming back. Not to mention the first reason I came to Bob Hook when buying my first car from was the lowest, no haggle prices I could find. Max, as well as his team at Bob Hook are the reason I want everyone I know to come give these guys a chance to experience what I have experienced. I’m certain they too would keep coming back. The cars I’ve bought from Max at Bob Hook NEW 2018 CAMARO NEW 2018 CORVETTE USED 2007 SILVERADO NEW 2020 SILVERADO NEW 2020 MALIBU

Sep 04, 2020

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This is the third or fourth vehicle I have purchased from...

This is the third or fourth vehicle I have purchased from Bob Hook Chevrolet. Max went above and beyond locating the correct truck for me.

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Michael Sweets

Michael Sweets

Commercial Sales
Dealership Experience 7 years 4 months
Industry Experience 7 years 4 months
I owned my own business for 35 years. This gives me a unique perspective on commercial sales and service - I have been in my customers shoes and understand the complexities of running a business - and how vehicles can be the life blood of an organization. Michael is one of our commercial and fleet sales representative, but he might as well be a motivational speaker with the wisdom that he lives by. Some examples of this are, a UofL baseball coach once told him, “go out there and win the day, the championship will follow”. Another favorite is, “practice like you’ve never won, perform like you’ve never lost”. Perhaps. The most helpful, “If mom’s not happy, no one is happy!”.
Recent Reviews

Apr 08, 2021

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I was looking for a cargo van for my art business. I...

I was looking for a cargo van for my art business. I liked that since it was a used car business that I could compare brands on site. I returned multiple times. It was a family decision. Michael Sweets was so considerate of our needs. Sold!

Mar 01, 2021

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Found the truck and was able to secure it over the phone....

Found the truck and was able to secure it over the phone. This was very helpful as stock is low right now on the specific truck we wanted. Everything went very smooth and we were very pleased with our purchase and the process.

Feb 12, 2021

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Micheal Sweets and Cecilia made things EASY to get the...

Micheal Sweets and Cecilia made things EASY to get the perfect truck for me and my work. Communication was off the charts. Thanks a bunch. I’ll be back !!!

Jan 29, 2021

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Michael, you very friendly and professional. Appreciate...

Michael, you very friendly and professional. Appreciate you going out of your way to pick me up and drive me to the dealership to make the purchase. I do not think I got the best price Available, have had three dealers contact me since my purchase with lower prices, less mileage and newer vans. They were Dodge Pro Masters, with medium tops (2) and 1 standard top. Disappointed the hub caps were not replaced and I really understood you to say you were replacing the radio. Spoke with the service person seems it will be March before the repairs can be made. In my humble opinion the van should not have been on the market before the recalls were completed, I’ve done some research and the drive shaft is a pretty big, serious issue. Hub caps play an important role in protecting wheel stems. I also feel the dealership should have front mats when requested. And no, it is not uncommon for there to be front mats in a work van, also did some research on that issue. All three of my sons feel I got taken on the price, should have been no higher than $18,000. I may have rushed into things too quickly because I do love the van, it drives well, and I had been looking for a high top for quite awhile in the Louisville area. Closest one available was in Cincinnati and I couldn’t get a ride up there coordinated. Thank you, Shari Cooper

Jan 29, 2021

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Great service, great price, and a great overall...

Great service, great price, and a great overall experience! Thank you! We look forward to doing future business with you guys! Micheal Sweets was awesome!

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Jake Bishop

Jake Bishop

Sales Consultant
Jake grew up in the small town of Mt. Carmel, IL. He is second generation in the automotive business, His father has owned and operated Bishop Motors for over 48 years. After graduating EKU with a BA in Communication Studies he went back to the family business of helping people get in to automobiles. After spending time working for his dad, he went to Kenny Kent Chevrolet where he spent some time working on product knowledge and customer service. He moved to the Louisville market to be around his loving wife (Alexa) and her family. He has been with the Hook family now for 4+ years and enjoys spending time with his customers and helping them get into vehicles that they love. His hobbies include spending time with family, golf, and poker. One of his biggest dreams includes being on the show Survivor one day. If you have any questions he would love to help provide you with the right answers along with the exceptional customer service he can provide.
Recent Reviews

Feb 06, 2021

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Great experience with Jake he was very honest and...

Great experience with Jake he was very honest and helpful. Definitely helps get what would work best for you with your own personal reasons. ThankYou!

Jan 09, 2021

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Jake is always awesome and always a pleasure to work...

Jake is always awesome and always a pleasure to work with. This is our third vehicle purchase with him. Great service as always. I always recommend Jake to friends when they are looking to purchase a vehicle.

Dec 25, 2020

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Jake was great to work with, I walked in there with not...

Jake was great to work with, I walked in there with not much idea of what I wanted to walk out with. Jake took the time to walk me through each option and brought me multiple vehicles to look at. He never got frustrated with me during my decision making process & I will be back to buy another car from him when the time is right!

Dec 23, 2020

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Excellent customer service! Every easy to talk to and we...

Excellent customer service! Every easy to talk to and we were able to be open with what is affordable and what our plans were. I will always recommend Jake be contacted for used and New car needs.

Nov 25, 2020

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Jake Bishop was an awesome person to go thru the car...

Jake Bishop was an awesome person to go thru the car buying experience with. Very friendly and knowledgeable. Best car buying experience we ever had.

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Mike Higdon

Mike Higdon

Pre-Owned Sales Manager
Dealership Experience 7 years 9 months
Industry Experience 35 years 9 months
I have been in the automotive industry since 1985. I live in Southern Indiana and Blessed with a wonderful wife and 4 great kids. I am a Deacon of Eastern Heights Baptist Church. I am excited after years being in this business to hopefully finish my career here at Bob Hook Chevrolet. Family owned and a place that treats employees and customers like family.
Recent Reviews

Jan 29, 2021

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Great experience no nonsense and their Bob Hook Advantage...

Great experience no nonsense and their Bob Hook Advantage is awesome! William Dabney did a great job and the managers were very friendly and honest!

Jan 10, 2021

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Love this dealership, if you need any help with finding a...

Love this dealership, if you need any help with finding a car this is the place to go. Bob Hook is full of very friendly and helpful people.

Oct 16, 2020

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Went for an oil change and bought a new (to me) car!! Bob...

Went for an oil change and bought a new (to me) car!! Bob Hook is the best of the best! The sales people are friendly and far from pushy. They even made a 300 mile round trip drive to get the exact car I wanted. I couldn’t be happier with my purchase and Matt Cooper is amazing! Thanks again Bob Hook from your favorite returning customer!!

Oct 12, 2020

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I have never been to a friendlier or more efficient...

I have never been to a friendlier or more efficient dealership than Bob Hook Chevrolet! They are so easy to work with and their service department is amazingly fast! ! Keep up the good work!!

Oct 10, 2020

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I would have NEVER thought that the experience of buying...

I would have NEVER thought that the experience of buying a car could be a pleasant one...........until I walked into Bob Hook Chevrolet! From the minute Kristan Banks greeted me at the door, I felt a connection that told me she was willing to work with me to find the car that met my needs. Unlike sales people in other places, Kristan helped me without pressuring me at all. Her easy, welcoming demeanor told me that she was someone who could be trusted. Every person with whom I spoke in the showroom shared Kristan's friendly, welcoming enthusiasm. Because of this unexpected positive experience I will recommend Bob Hook Chevrolet to friends and acquaintances. I intend to take my car to Bob Hook Service Department for routine maintenance because of the excellent customer service I experienced in buying my car there............Thank you, Kristan and Bob Hook Chevrolet for showing me that shopping for/buying a car does not have to be a dreadful experience and can in fact, be a very pleasant one. I left with a car that I love and feeling like I had made some new, trusted friends!

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Jimmy Harris

Jimmy Harris

Sales
Dealership Experience 13 years 7 months
Industry Experience 13 years 7 months
Jimmy Harris is a long-time member of the dealership family. We are blessed to have him as he is a man who knows a thing or two about family. Father of 8 with 9 grandchildren, the man sure knows how to build something. He loves basketball and football and watching his grandkids go to work on the sports field. If Jimmy was inventing a holiday, it would be one of complete rest where everyone just stays at home with the family. In another life, Jimmy would be a preacher or a politician, and you would agree with this the moment you come in contact with his charisma.
Recent Reviews

Mar 26, 2021

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Jimmy Harris really is the best dealer i have ever worked...

Jimmy Harris really is the best dealer i have ever worked with. He gave me a fair price on our new car. Jimmy made sure i understood the whole process and had the car cleaned and ready for me. I will never go anywhere else to to buy future vehicles! Jimmy had the best customer service and I really appreciate how easy the whole process was.

Mar 23, 2021

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Another purchase with Bob Hook.. Very professional and...

Another purchase with Bob Hook.. Very professional and excellent customer service. Knew exactly what I looking for and was very happy I was able to drive in even a newer model. Thanks again Jimmy

Mar 22, 2021

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Jimmy Harris is an excellent car salesman! I would 10/10...

Jimmy Harris is an excellent car salesman! I would 10/10 recommend his service to anyone looking to buy a new or used car in the southeast region!

Mar 18, 2021

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I just purchased a new 2021 Chevy Spark and I am so very...

I just purchased a new 2021 Chevy Spark and I am so very pleased with how the buying process went. It was smooth and easy, thanks to Jimmie Harris! We will definitely be coming back to purchase in the future.

Jan 22, 2021

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This is the 3rd vehicle I have purchased from Bob Hook...

This is the 3rd vehicle I have purchased from Bob Hook Chevrolet and I won't go anywhere else. I highly recommend this dealer now.

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Ralph Slucher

Ralph Slucher

Service Advisor
Dealership Experience 3 years 1 months
Industry Experience 16 years 8 months
Automobiles and customer service have always been a big part of my life. Growing up in a small body/mechanical shop in Palmyra, Indiana run by my father I've learned the importance of taking care of our customers. With that being said, the business values I learned to live by there will always be the forefront of my interactions with you.
Recent Reviews

Mar 05, 2021

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Would not recommend taking anything with an engine here...

Would not recommend taking anything with an engine here for service! They had my camaro there for a month! They might be able to repair a bicycle in a timely manner... But idk

Jan 06, 2021

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The best customer service I have ever experienced. I wish...

The best customer service I have ever experienced. I wish Ralph could be duplicated, he is great at explaining everything!! The BEST service department!! This dealership will be the only one I bring my vehicle to and in the future where I will purchase my next vehicle!!

Oct 15, 2020

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You can’t beat Bob Hook. They have the BEST service...

You can’t beat Bob Hook. They have the BEST service department in town. Great people you can trust. I wouldn’t buy a car anywhere else because service is important. Bryan, Howie, Tim, and Ralph are all awesome! They feel like family to me and never ever let me down. I strongly recommend Bob Hook!!!

Oct 12, 2020

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I have never been to a friendlier or more efficient...

I have never been to a friendlier or more efficient dealership than Bob Hook Chevrolet! They are so easy to work with and their service department is amazingly fast! ! Keep up the good work!!

Jul 21, 2019

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Very Happy!

Everyone was friendly, great people to work with. Ralph was the one we purchased our vehicle from. He was friendly, honest and easy to talk to. After we purchased the vehicle, he told me I could call him anytime. I did call about something and he was prompt and so courteous. Thank you! Go to Bob Hook😀

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Kristan Banks

Kristan Banks

Sales Consultant
Industry Experience 9 years 8 months
Getting a vehicle doesn't have to be a difficult, or scary experience!! At Bob Hook Chevrolet, you will find people who care. The journey of walking a guest into the ownership of a vehicle is something I live for. Seeing the smile on the faces of people who are getting fair treatment with genuine concern is what I strive for. Turning a client into a friend is simple because I treat them how I want to be treated. I am a firm believer in making things make sense to my guests. I value your time and would like to thank you in advance for the opportunity to earn your business.
Recent Reviews

Dec 10, 2020

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Kristan Banks was amazing to work with. She listened to...

Kristan Banks was amazing to work with. She listened to what I wanted and was able to help me find exactly what I wanted. She was very helpful in working with my budget and getting me in a new (to me) Equinox!

Oct 30, 2020

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Kristan was very professional and courteous. Everything...

Kristan was very professional and courteous. Everything went smooth as butter. I would highly recommend asking for her by name. We are so excited about our new car. Thanks Tamara Estes

Oct 30, 2020

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Great service great working with Bob Hook got a great...

Great service great working with Bob Hook got a great deal easy to work with filled up gas tank cleaned car have Bob Hook advantage plan

Oct 23, 2020

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Is so helpful coz tried to explain to me as much they can...

Is so helpful coz tried to explain to me as much they can and help me understand! Will be back when it’s time for my next car

Oct 10, 2020

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I would have NEVER thought that the experience of buying...

I would have NEVER thought that the experience of buying a car could be a pleasant one...........until I walked into Bob Hook Chevrolet! From the minute Kristan Banks greeted me at the door, I felt a connection that told me she was willing to work with me to find the car that met my needs. Unlike sales people in other places, Kristan helped me without pressuring me at all. Her easy, welcoming demeanor told me that she was someone who could be trusted. Every person with whom I spoke in the showroom shared Kristan's friendly, welcoming enthusiasm. Because of this unexpected positive experience I will recommend Bob Hook Chevrolet to friends and acquaintances. I intend to take my car to Bob Hook Service Department for routine maintenance because of the excellent customer service I experienced in buying my car there............Thank you, Kristan and Bob Hook Chevrolet for showing me that shopping for/buying a car does not have to be a dreadful experience and can in fact, be a very pleasant one. I left with a car that I love and feeling like I had made some new, trusted friends!

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Colleen VanHouten

Colleen VanHouten

Sales and Leasing Consultant
Industry Experience 32 years 7 months
If we voted on superlatives, Colleen would win most likely to be cast in a major ensemble comedy. In another life, she would be a stand-up comedian. In this life however, the best joke she ever made was choosing to be a Cleveland Browns fan (just kidding Colleen.. kinda). She enjoys music, reading, and being by the water. She has three children, although only one of them is human, who she loves very much. Her favorite advice she has ever heard is “kindness is always in fashion”.
Recent Reviews

Apr 10, 2021

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Went in thinking the worse, that it's going to a lot of...

Went in thinking the worse, that it's going to a lot of time wasted for nothing. Worked with Colleen VanHouten and was really put at ease from the start. She kept it straight with us so there were no surprises (at least bad ones) because we were surprised it came out way better then we thought. Colleen really went way way out of her way to make sure we had all of our questions answered even as far as following us out to our new vehicle still asking if we had and questions or concerns lol. She set up appointment for our first oil change and even got our free month of on star partially set up so we only had to spend minutes with on star to finish setting it up. Had a great experience.

Mar 29, 2021

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Colleen was very pleasant to deal with . I am really...

Colleen was very pleasant to deal with . I am really happy with the truck . I was in and out in less than 2 hours . Thanks again and if you go to Bob Hook Chevrolet then ask for Colleen

Mar 21, 2021

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Colleen was our sales rep, with her we received...

Colleen was our sales rep, with her we received outstanding customer service, no sales pressure, very knowledgeable, and a very smooth easy transaction, will return!

Mar 19, 2021

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No pressure and helped me find what I was looking for....

No pressure and helped me find what I was looking for. Very easy to work with and I will definitely return when I look for another vehicle.

Mar 19, 2021

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We had a wonderful experience buying our new van! Colleen...

We had a wonderful experience buying our new van! Colleen was super helpful, got everything done quickly, and we are so happy with the whole experience!

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John Knotts

John Knotts

Commercial Sales and Leasing
Dealership Experience 3 years 1 months
Industry Experience 3 years 1 months
John is a man who loves getting out and being active. He likes tennis, golf, biking, and working out. He is a lover of muscle cars and has a couple favorite sports teams including the Cardinals and Huskies. Before joining the Bob Hook team, John was a business owner himself, and he believes that's a big deal when it comes to understanding the needs of his Commercial and Fleet customers.
Recent Reviews

Apr 02, 2021

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We drove from Indiana to purchase our new truck. John...

We drove from Indiana to purchase our new truck. John Knotts helped us out and was awesome! From the very beginning he called us back right away with the information we needed before making the 2 hour drive to the dealership. He was very kind, patient and helpful in every way. The dealership was very busy that day, but John didn’t let that stop him from giving us great service. He even stayed late after his shift to make sure we were taken care of. We will definitely go to him in the future if we need anything else! In the finance departments they were swamped! There was only one person handling all of the financing that day so we had to wait a little longer than usual. Once we met with Cecelia she was awesome as well! Even though she was crazy busy, she took her time with us and made us feel like we were the only ones in the building. She was very helpful and so sweet and kind! We enjoyed working with her and loved her amazing personality! She made the wait absolutely worth it! We loved working with everyone at Bob Hook and Would recommend 100%!

Mar 30, 2021

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John Knotts did an amazing job with our purchase of...

John Knotts did an amazing job with our purchase of commercial vehicle. I will definitely use the dealership again because of John. He was very helpful throughout the process.

Jan 04, 2021

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John Knotts was wonderful to deal with. He was always...

John Knotts was wonderful to deal with. He was always available to us and extremely helpful when needed. Will definitely go back to Bob Hook again!!

Jan 01, 2021

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I worked with John Knotts and he was amazing! We got...

I worked with John Knotts and he was amazing! We got exactly what I wanted in my price range and I couldn’t be happier!

Oct 13, 2020

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Found a truck online that fit exactly what I was looking...

Found a truck online that fit exactly what I was looking for and it was very easy to get ahold of this dealership. John Knotts called me right away and got me in the truck for a test drive the same day! Communication was excellent between John and I as it took me some extra time getting financed on the vehicle through my bank. They held the truck for me and were very sympathetic to my small business and the need that I had for this particular truck. I would highly recommend Bob Hook to anyone and will definitely be back on my next search for a vehicle. Thanks again John

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Kelly Byrd

Kelly Byrd

BDC Manager
Dealership Experience 7 years 6 months
Industry Experience 18 years 6 months
Kelly rules over the domain of online sales like a mother bear to her Cubs. If you want to brighten your day, pop in on him and the lovely ladies of online sales to chop it up for a bit. Kelly is the youngest of 7 siblings, but still has the spirit of a leader so he has coached basketball for over 25 years. In his spare time, find him at a golf course playing skins or a back-room poker table flopping cards. His motto in life is PALPS, Positive Attitude Leads to Positive Situations. It has brought him a long way considering at 5 years old he wanted to be a singing salesman (you read that right). Although singing is not part of his job, if you ask, he might start singing before the sentence leaves your mouth.
Recent Reviews

Mar 30, 2021

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I won’t buy from anywhere by Bob Hook! Excellent service...

I won’t buy from anywhere by Bob Hook! Excellent service all around! From Elisha in Internet Sales, Kelly in the showroom, Cecilia in Finance and Bill Dabney in Sales. Absolutely amazing people!

Feb 12, 2021

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Great experience. Prompt service and they delivered what...

Great experience. Prompt service and they delivered what was promised on the website. Robert Liberty did a great jobs for us as did Kelly. Thank you

Dec 10, 2020

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Excellent service! Kept me informed throughout the whole...

Excellent service! Kept me informed throughout the whole process!! Hade everything ready to go when I arrive. I signed the paper, paid, got a full tank of gas & back on the road. Fast and friendly!!

Dec 05, 2020

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Matt Cooper is a good salesman me and my wife were...

Matt Cooper is a good salesman me and my wife were looking for a car and we had to go to Bob Hook because Bob Hook was my dad's dealership my dad always buy car from Bob Hook back in the days when I was younger so I told my wife let's go by Bob Hook cuz he always sells good cars and we did we bought a 2012 Honda Accord my wife loves it and we appreciate Matt showing us the car towards everything about the car everything was just right my wife loves it thank you Matt for helping us thank you Matt for helping us out to find her a car I appreciate it thank you a lot

Nov 28, 2020

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Everyone we talked to made us feel extremely comfortable...

Everyone we talked to made us feel extremely comfortable and went over every little question we had. Colleen helped assure us all our needs were met and helped any way she could! Cecilia in finance helped answer all our questions and was able to go over information with us over and over again And Kelly Byrd went back and fourth with us on a lot of emails assuring all our questions were answered.

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Tim Hagan

Tim Hagan

New Car Manager
Dealership Experience 23 years 10 months
Industry Experience 28 years 7 months
When Tim is not keeping a watchful eye over the showroom, he is probably spending time with his family. Tim and his wife Christine enjoy a sturdy tree of offspring, including three children and four grandchildren. He likes to spend his Sunday mornings in true dad fashion; gazing out the window with a cup of coffee, thinking about the things he will fix around the house that day. Many have stopped at his desk for some sage advice on a difficult day and he often offers these words, “You can always put more clothes on if it’s too cold.” Layer up out there folks, layer up.
Recent Reviews

Jan 29, 2021

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Welcoming environment -- clean and bright with cheerful...

Welcoming environment -- clean and bright with cheerful staff. A convenient location that best met our needs. A previous positive experience was the primary reason for our return when in the market for a new vehicle.

Jan 29, 2021

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Great experience no nonsense and their Bob Hook Advantage...

Great experience no nonsense and their Bob Hook Advantage is awesome! William Dabney did a great job and the managers were very friendly and honest!

Dec 25, 2020

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Jake was great to work with, I walked in there with not...

Jake was great to work with, I walked in there with not much idea of what I wanted to walk out with. Jake took the time to walk me through each option and brought me multiple vehicles to look at. He never got frustrated with me during my decision making process & I will be back to buy another car from him when the time is right!

Dec 16, 2020

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Bob Hook Chevrolet team was very helpful and...

Bob Hook Chevrolet team was very helpful and accommodating through my whole new truck purchase. Special thanks to Tim and Bill for all their help!

Nov 02, 2020

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Robert did a fantastic job assisting us with a new truck...

Robert did a fantastic job assisting us with a new truck purchase. We told him what I was looking for and what I wanted to pay and he made it happen. Excellent work.

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Bob Hook Jr.

Bob Hook Jr.

President
Recent Reviews

Feb 22, 2021

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Excellent service! I was in and out in less than two...

Excellent service! I was in and out in less than two hours with a new vehicle. Colleen VanHouten (sales associate) was awesome to work with!

Jan 29, 2021

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Great experience no nonsense and their Bob Hook Advantage...

Great experience no nonsense and their Bob Hook Advantage is awesome! William Dabney did a great job and the managers were very friendly and honest!

Dec 12, 2020

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Great people to work with. They were friendly and had my...

Great people to work with. They were friendly and had my vehicle ready in a short period of time. They knew what had to be done and had my vehicle looking new again. Bob Hook Chevrolet goes way beyond expectations. Thank you to everyone!

Dec 07, 2020

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Dear Mr. Hook....you have a great group of people working...

Dear Mr. Hook....you have a great group of people working at your dealership, and that is why we drive 55 miles to have our vehicles worked on for routine maintenience or any repairs. Mr. Bill Dabney is our salesman. What a great guy! He made us feel comfortable. He is very friendly, and very knowledgable. Thank you Mr. Dabney, for making our experince outstanding! and John Gahimer, you have ALWAYS guided us on our vehicle repair needs, and we are so grateful for you and your knowledge. and because of you, we met Mr. Bill Dabney. we will always remember how you made us feel during these experiences at Bob Hook Chevrolet. Since 2017 we have moved to Salem Indiana. I have come there to Bob Hook for every thing on our vehicles, and will continue to drive that 55 miles, just because I trust what you say. we have had an excellent experience at Bob Hook. Thank you to Jason for making our paperwork easy and comfortable, also.

Apr 22, 2020

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Jimmy was a true gentleman and I was grateful to have him...

Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.

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Bob Hook III

Bob Hook III

General Manager
Bob Hook III aspires to be one thing to everyone he knows, "The Guy" they call when they have any kind of transportation problem. He enjoys trading cars with friends and neighbors who need a convenient service, and leaving them with a brand new Chevy for the day. Being part of a family business is what drives Bob to grow, learn, and lead. In his time away from the dealership, Bob enjoys running, golf, riding his John Deere lawnmower, live concerts, and trying new restaurants with his wife Danielle.
Recent Reviews

Feb 22, 2021

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Excellent service! I was in and out in less than two...

Excellent service! I was in and out in less than two hours with a new vehicle. Colleen VanHouten (sales associate) was awesome to work with!

Jan 29, 2021

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Great experience no nonsense and their Bob Hook Advantage...

Great experience no nonsense and their Bob Hook Advantage is awesome! William Dabney did a great job and the managers were very friendly and honest!

Sep 04, 2020

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This is the third or fourth vehicle I have purchased from...

This is the third or fourth vehicle I have purchased from Bob Hook Chevrolet. Max went above and beyond locating the correct truck for me.

May 11, 2020

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Thank you Max and Bob for another great deal!!! My...

Thank you Max and Bob for another great deal!!! My second purchase from Bob Hook Chevrolet in three years and won’t be my last!

Apr 22, 2020

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Jimmy was a true gentleman and I was grateful to have him...

Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.

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Melissa Moore

Melissa Moore

BDC Rep
Melissa hails from Fort Collins, Colorado and moved to Louisville after her time in the Marine Corps. She enjoys camping, hiking, animals, and watching her favorite teams. Melissa is a caretaker at heart, if she hit the lottery tomorrow, she would open up an animal hospital and use her caring powers to help animals. For now, she helps people get good deals who might otherwise be taken advantage of. As a marine she learned to never give up and to work well with others and it shows every day when she comes to work.
Recent Reviews

Feb 27, 2021

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Bob Hook Chevrolet gave us outstanding service during the...

Bob Hook Chevrolet gave us outstanding service during the purchase of our new Bolt. From Melissa with internet service to Matt in sales, employees were polite and knowledgeable

Jan 23, 2021

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I have bought and traded more than 15 vehicles in my...

I have bought and traded more than 15 vehicles in my life. The process can be very easy if you get the right salesperson. If not, it can be very difficult. Colleen was absolutely one of my favorite people to work with out of all of them. We looked at a truck on the lot but I was more interested in one that was inbound. She offered to show me one on the lot that was almost identical so I could get a feel for it. She knew I was interested in the one online so she didn’t try to push on the other one. In my experience, most would have tried to get me to leave with a truck that day. In a matter of minutes, Colleen was able to answer every question I had about the inbound truck and I was sold. She was a consummate professional from start to finish. Mr. Dugger had everything ready to go when I came back to take delivery. He explained every little detail and actually got me to purchase my first additional protection plan ever. Overall it was a great experience and I look forward to doing more business in the future. Thank you.

Dec 03, 2020

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Bill Dabney II was a great salesman that is a true...

Bill Dabney II was a great salesman that is a true compliment to Bob Hook Chevrolet at 4144 Bardstown road 40218 and to how sales people at any establishment. He was patient, attentive and assisted me to a great product. I really appreciated the entire experience. The finance officer Jason Dugger was just as great! You guys should offer courses!

Oct 29, 2020

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Very friendly and knowledgeable people that will assist...

Very friendly and knowledgeable people that will assist you. Their whole process made finding a car and making the purchase easy. Their website was easy to search their inventory and following the steps, I had a new car the next day. Good job team

Oct 26, 2020

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I bought a Silverado pickup on 10/22/20. The sales person...

I bought a Silverado pickup on 10/22/20. The sales person was Mitchal Terry. She made the buying experience easy and pleasant. Thanks Mitchal.

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Willie Mitchell

Willie Mitchell

Pre-Owned Commercial
Recent Reviews

Nov 13, 2020

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We bought a 2106 Ford Transit 150 from Duane Rust at Bob...

We bought a 2106 Ford Transit 150 from Duane Rust at Bob Hook Chevrolet and I highly recommend him! We found the vehicle through USAA and contacted Duane to arrange a test drive. We drove three hours to the dealership and Duane and all the staff treated us like family. Very satisfied with the vehicle and the whole experience.

Jun 26, 2020

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Great experience

John Knotts was a pleasure to work with. We worked over the phone with John, and then drove about 140 miles to pick up a used Ford Transit for our business.

May 23, 2020

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After viewing 20 plus pictures of the 2016 F-350SD...

After viewing 20 plus pictures of the 2016 F-350SD Service Bed work truck with material rack that was soon to be my New Fence Truck there was little to explore once I arrived to make my purchase:)

Jan 21, 2020

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John Knotts provided wonderful customer service and we...

John Knotts provided wonderful customer service and we had a seamless transaction! Everyone was so kind and went out of their way to help us.

Jan 13, 2020

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These guys are awesome great service. We are a fire...

These guys are awesome great service. We are a fire department and are excited for our new purchase. Thanks again !!! Mossy pond fire department. Florida

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Robert Liberty

Robert Liberty

Sales Consultant
Dealership Experience 11 months
Industry Experience 11 months
Robert is the wonder boy of the sales team. He is our youngest salesman but is wise beyond his years. He gets his demeanor from being an oldest sibling. As he would say, “leadership and professionalism come in all sizes.” When he is not working, Robert likes to ride motocross and drive classic cars. He is also a die-hard Kentucky Basketball fan.
Recent Reviews

Mar 31, 2021

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Robert Liberty came immediately with a warm greeting. He...

Robert Liberty came immediately with a warm greeting. He was very helpful in finding the exact vehicle I was looking for and provide the inventory information for me to choose from. I would recommend others to visit this dealership.

Feb 19, 2021

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I brought a used car from Bob Hook a few weeks ago and...

I brought a used car from Bob Hook a few weeks ago and had the pleasure of working with a young salesman who was awesome. Robert Liberty was very nice and easy to work with. His top notch customer service will take him very far. He was knowledgeable and very polite and easy to talk to. He know how to take care of his customers. I was in and out in no time with thanks to the great staff there. The team stayed beyond closing to finish out my deal.

Feb 18, 2021

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We had a great experience working with the salesman...

We had a great experience working with the salesman Robert Liberty. He was patient with us while we worked out a deal we were both comfortable with. Never felt pressured into purchasing the car. Very pleased and had a great experience.

Feb 12, 2021

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Great experience. Prompt service and they delivered what...

Great experience. Prompt service and they delivered what was promised on the website. Robert Liberty did a great jobs for us as did Kelly. Thank you

Feb 01, 2021

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I walked into Bob Hook to look at a Chevy Traverse I saw...

I walked into Bob Hook to look at a Chevy Traverse I saw online. I liked what I saw and sat down to work on figures. I was satisfied with everything and walked out happy.

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Don Mills

Don Mills

Commercial Sales
Dealership Experience 29 years 1 months
Industry Experience 35 years 7 months
Don Mills served as a U.S. Army combat engineer for 8.5 years. We are now lucky enough to have him as part of our Commercial Sales team. Don loves camping, classic cars, and bringing people joy in his gospel quartet. He has two children and two grandchildren along with a couple of canines.
Recent Reviews

Oct 27, 2020

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My husband and I traveled from GA to pick up our custom...

My husband and I traveled from GA to pick up our custom utility commercial truck. Don was so helpful and always had an answer. GREAT

Aug 18, 2020

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Don is the reason we can all feel good about buying a...

Don is the reason we can all feel good about buying a vehicle. You found a real friend when you talk with him! Thanks Don

Dec 03, 2019

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Excellent Customer Service with Don Mills. Have purchased...

Excellent Customer Service with Don Mills. Have purchased multi trucks and vans for my business with him. Made several refers that were just as satisfied!

Jul 11, 2019

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Excellent

Excellent buying experience. Don Mills in the commercial sales office found a cost-effective solution for my business. I'll be back for my next van!

Jun 28, 2019

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Great experience!

After shopping around for two weeks I walked into Bob Hook Chevrolet and was greated with smiles and genuine hospitality by everyone. I loved the big dealership with a small personal feeling about it. The salesman I was referred to, Don Mills, was very patient while listening all of my needs. Based off of that he gathered various models that fit all those needs. After my wife and I found the perfect vehicle, we went back to see Don and broke down some nubers so we could go through the application process. This was something I was not only unsure about, but frankly it was a fight I thought I couldn't win. Don and Jason Dugger, the financing manager, got us approved with a payment below what I was hoping and an interest rate that was much less than what I anticipated. After some texts back and forth and two visits in the store, I drove off the lot loving my brand new car and feeling great about my experience at Bob Hook Chevrolet. Long story short, my wife and I both loved how we were treated by everyone on the team and will be lifelong customers. I also recommend anyone to go see Don Mills and Jason Dugger! They're very professional and great at what they do! Thank you all!!!

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Tim Sanders

Tim Sanders

Service Advisor
Recent Reviews

Dec 07, 2020

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Dear Mr. Hook....you have a great group of people working...

Dear Mr. Hook....you have a great group of people working at your dealership, and that is why we drive 55 miles to have our vehicles worked on for routine maintenience or any repairs. Mr. Bill Dabney is our salesman. What a great guy! He made us feel comfortable. He is very friendly, and very knowledgable. Thank you Mr. Dabney, for making our experince outstanding! and John Gahimer, you have ALWAYS guided us on our vehicle repair needs, and we are so grateful for you and your knowledge. and because of you, we met Mr. Bill Dabney. we will always remember how you made us feel during these experiences at Bob Hook Chevrolet. Since 2017 we have moved to Salem Indiana. I have come there to Bob Hook for every thing on our vehicles, and will continue to drive that 55 miles, just because I trust what you say. we have had an excellent experience at Bob Hook. Thank you to Jason for making our paperwork easy and comfortable, also.

Oct 15, 2020

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You can’t beat Bob Hook. They have the BEST service...

You can’t beat Bob Hook. They have the BEST service department in town. Great people you can trust. I wouldn’t buy a car anywhere else because service is important. Bryan, Howie, Tim, and Ralph are all awesome! They feel like family to me and never ever let me down. I strongly recommend Bob Hook!!!

Aug 13, 2020

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John and Tim at Bob Hook Chevrolet really treated us like...

John and Tim at Bob Hook Chevrolet really treated us like family. My wife, kids and dog were on a road trip and had a significant mishap with the Chevy while in Louisville. They hobbled into Bob Hook and it was like we had known these folks all our lives. They problem solved, stayed patient with us as we ran through all the options and made it so my family could get back on the road trip that almost ended before it started. Thank you!

Oct 31, 2018

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Mr dreams in driveways strikes again

Mr. Huff singlehandedly may have changed the way we feel about the car buying experience.. we felt no pressure. He informed us of our options based on the criteria we gave him. It was an overall excellent experience.

Oct 22, 2018

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Angels

Went above and beyond!!! Best service I've ever received!! This family owned busines...does just that!! Treats you like family!! HIGLY RECOMMEND!!!!! Hats off!!!

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John Gahimer

John Gahimer

Service Advisor
John is a man who enjoys the simple things. A nice cigar, some good Barbeque, and a motorcycle cruise. He feels in his element at a cigar lounge, working on a motorcycle, and apparently, on stage. If John didn’t have this job, he thinks he would be a Male Revue Dancer. Although we’ve never seen his dance moves, if you’ve seen John, you know he is constantly on the move taking care of customers in our service department.
Recent Reviews

Dec 07, 2020

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Dear Mr. Hook....you have a great group of people working...

Dear Mr. Hook....you have a great group of people working at your dealership, and that is why we drive 55 miles to have our vehicles worked on for routine maintenience or any repairs. Mr. Bill Dabney is our salesman. What a great guy! He made us feel comfortable. He is very friendly, and very knowledgable. Thank you Mr. Dabney, for making our experince outstanding! and John Gahimer, you have ALWAYS guided us on our vehicle repair needs, and we are so grateful for you and your knowledge. and because of you, we met Mr. Bill Dabney. we will always remember how you made us feel during these experiences at Bob Hook Chevrolet. Since 2017 we have moved to Salem Indiana. I have come there to Bob Hook for every thing on our vehicles, and will continue to drive that 55 miles, just because I trust what you say. we have had an excellent experience at Bob Hook. Thank you to Jason for making our paperwork easy and comfortable, also.

Apr 22, 2020

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Jimmy was a true gentleman and I was grateful to have him...

Jimmy was a true gentleman and I was grateful to have him as a salesman. Cecilia was an angel with eyes like diamonds. Kelly was the man. 5 star experience overall. Thank you all so much. No pain,all gain.

Oct 21, 2019

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18 foot box truck

Very easy to deal with and very friendly It was a quick transaction with no hassle I would certainly by another vehicle from them and would recommend them to my friends

Feb 11, 2019

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They take care of you

I worked with Ralph, was very impressed by his openness & noticed that he was even checking things about the care I otherwise might have forgotten to check, such as the A/C (it being winter & all). Any of the little issues with the car he was able to he took care of, fantastic experience. The rest of the crew that helped me was equally helpful & professional.

May 18, 2018

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Service and Employees

I was very pleased with my services for my vehicle. The employees (especially the Service Manager) with assisting me with understanding my repairs. They did an awesome job. As always, after coming to Bob Hook since 1975, I appreciate a job well done.

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John Mathis

John Mathis

Body Shop Manager
Dealership Experience 1 years 7 months
Industry Experience 38 years 8 months
John is a no-nonsense type of guy. In another life he was taking down organized crime in Law enforcement undoubtedly. The best advice he has been given is to listen before talking. He is a lover of dogs and motorcycles. If he could pick any superpower, John would go with endurance. Not the most exciting choice, but just lowkey enough to slide by without anyone knowing he has a superpower. We think that says a lot about John.
Recent Reviews

Dec 12, 2020

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Great people to work with. They were friendly and had my...

Great people to work with. They were friendly and had my vehicle ready in a short period of time. They knew what had to be done and had my vehicle looking new again. Bob Hook Chevrolet goes way beyond expectations. Thank you to everyone!

Dec 10, 2020

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John helped communicate with the towing company as well...

John helped communicate with the towing company as well as the insurance adjuster which made everything so much easier for us. We also got our car back in less time than expected. Excellent service!

Nov 17, 2020

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Employees courteous and polite.car repaired in a timely...

Employees courteous and polite.car repaired in a timely mannor.Cleaned and buffed car,looked great! I will recommend bob hook chevrolet in the future.

Nov 02, 2020

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Wouldn’t go anywhere else. Always take great care of me...

Wouldn’t go anywhere else. Always take great care of me and my family friendly people. Great work. Best body shop and service department thanks

Oct 30, 2020

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John and Clay both have been an absolute pleasure to work...

John and Clay both have been an absolute pleasure to work with I have brought my vehicle up here two times for body work I have also brought my car up here for oil changes as well I purchased my equinox from Bob Hook in 2019 this will be the only body shop I bring my vehicle to because the service and the people are absolutely amazing

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Doug Rogers

Doug Rogers

Commercial Manager
Dealership Experience 21 years 5 months
Industry Experience 41 years 11 months
Doug has a lot of things he cares about. Top of the list is his wife, 4 children and 4 grandchildren. He cares about helping veterans, which is where the money would go if he won the lottery tomorrow. He also likes golf, auto racing, the Reds, and the Cowboys. To a new employee, he would say “work hard, be loyal, and learn as much as you can.” He would also say that the best part of the job is taking care of customers and building relationships.
Recent Reviews

Jan 23, 2021

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I have bought and traded more than 15 vehicles in my...

I have bought and traded more than 15 vehicles in my life. The process can be very easy if you get the right salesperson. If not, it can be very difficult. Colleen was absolutely one of my favorite people to work with out of all of them. We looked at a truck on the lot but I was more interested in one that was inbound. She offered to show me one on the lot that was almost identical so I could get a feel for it. She knew I was interested in the one online so she didn’t try to push on the other one. In my experience, most would have tried to get me to leave with a truck that day. In a matter of minutes, Colleen was able to answer every question I had about the inbound truck and I was sold. She was a consummate professional from start to finish. Mr. Dugger had everything ready to go when I came back to take delivery. He explained every little detail and actually got me to purchase my first additional protection plan ever. Overall it was a great experience and I look forward to doing more business in the future. Thank you.

Sep 04, 2020

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This is the third or fourth vehicle I have purchased from...

This is the third or fourth vehicle I have purchased from Bob Hook Chevrolet. Max went above and beyond locating the correct truck for me.

Jun 29, 2020

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very helpful and easy to work with

Bob Hook staff bent over backwards for me in the purchase of 2 trucks. The sales person, Michael Sweets was friendly and easy to work with. Everything he told me was correct and there was no pressure to buy. Thanks Michael and Doug Rogers for all your help.

Jun 14, 2020

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Bob hook chevrolet is my favorite dealership to get a...

Bob hook chevrolet is my favorite dealership to get a car. They make the process of buying a car extremely easy and it doesn't hurt that the staff is very friendly. Bill Dabney helped us with finding and buying our car. He was always in communication with us and updating us on different cars coming in that he thought we would be interested in. I would recommend everyone go see him. Jason is the gentleman who helped us with the final details of signing paperwork. He was easy to talk to and found us the best deal for our loan. I would recommend Bob Hook to everyone!

Mar 03, 2020

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We have a family business and have been buying our Van's...

We have a family business and have been buying our Van's from bob hook for 20 years. Always great and easy to do business with. No pressure or pushing you toward either new or used and we have bought both. Highly recommend this dealership to anyone.

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Bryan Cook

Bryan Cook

Service Manager
Recent Reviews

Oct 15, 2020

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You can’t beat Bob Hook. They have the BEST service...

You can’t beat Bob Hook. They have the BEST service department in town. Great people you can trust. I wouldn’t buy a car anywhere else because service is important. Bryan, Howie, Tim, and Ralph are all awesome! They feel like family to me and never ever let me down. I strongly recommend Bob Hook!!!

Oct 21, 2019

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18 foot box truck

Very easy to deal with and very friendly It was a quick transaction with no hassle I would certainly by another vehicle from them and would recommend them to my friends

Oct 22, 2018

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Angels

Went above and beyond!!! Best service I've ever received!! This family owned busines...does just that!! Treats you like family!! HIGLY RECOMMEND!!!!! Hats off!!!

Oct 09, 2018

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What a wonderful experience!!

I really enjoyed working with William Dabbey and the Bob Hook team. I felt like I was being taken care of like family. They went over and above to make my experience great. Couldn’t be happier and 🧡 my Ford Edge Sport.

Aug 06, 2018

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Outstanding experience!

The service department personnel are professional, yet warm and personable. I had my car towed overnight not knowing what was wrong with it. They called me before I even had a chance to call them. They found out the problem, fixed and got my car back to me by 1:00 p.m. Best service in the city!!

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David Hook

David Hook

General Sales Manager
David is the youngest of the Hook siblings and it shows. He has aged way beyond his maturity, but we love him for it. He still manages to be a great manager and father to his three children, Harlin, June, and Miller. He attended Louisville Male High School and graduated (eventually) from College of Charleston where he met his wife Rebecca. David insists that CofC is known as “The Harvard of the South” but we think what he really means is that he feels like a genius for going to a school that is 70% female and right next to the beach. Other than that brilliance, he believes that anyone can be a valuable member of a team if you be yourself, stay positive and always try to improve.
Recent Reviews

Feb 18, 2021

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We had a great experience working with the salesman...

We had a great experience working with the salesman Robert Liberty. He was patient with us while we worked out a deal we were both comfortable with. Never felt pressured into purchasing the car. Very pleased and had a great experience.

Jan 29, 2021

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Great experience no nonsense and their Bob Hook Advantage...

Great experience no nonsense and their Bob Hook Advantage is awesome! William Dabney did a great job and the managers were very friendly and honest!

Jan 23, 2021

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I have bought and traded more than 15 vehicles in my...

I have bought and traded more than 15 vehicles in my life. The process can be very easy if you get the right salesperson. If not, it can be very difficult. Colleen was absolutely one of my favorite people to work with out of all of them. We looked at a truck on the lot but I was more interested in one that was inbound. She offered to show me one on the lot that was almost identical so I could get a feel for it. She knew I was interested in the one online so she didn’t try to push on the other one. In my experience, most would have tried to get me to leave with a truck that day. In a matter of minutes, Colleen was able to answer every question I had about the inbound truck and I was sold. She was a consummate professional from start to finish. Mr. Dugger had everything ready to go when I came back to take delivery. He explained every little detail and actually got me to purchase my first additional protection plan ever. Overall it was a great experience and I look forward to doing more business in the future. Thank you.

Dec 09, 2020

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A plus customer service that met all needs. Smooth...

A plus customer service that met all needs. Smooth transaction from start to finish. Highly recommend for any potential buyer in the market for a Chevy. Gave me a great price on my trade-in as well.

Oct 29, 2020

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Bill Dabney you are one of God's children. Mr Bob Hook...

Bill Dabney you are one of God's children. Mr Bob Hook you are down to earth loving person. I recommend the Bob Hook Family

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Elisha Moore

Elisha Moore

BDC Rep
Elisha is a proud mother of 2 young adults Austin and Allison. She grew up nearby in Oldham County and graduated from Indiana Wesleyan University. Her caring nature shines through at all times. She says if she won the lottery, she would open a homeless shelter for adolescents. When she was the wee age of 5, she already wanted to nurture the next generation and become a teacher. Her favorite part of her job is helping people who just want to talk to a human who cares.
Recent Reviews

Mar 30, 2021

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I won’t buy from anywhere by Bob Hook! Excellent service...

I won’t buy from anywhere by Bob Hook! Excellent service all around! From Elisha in Internet Sales, Kelly in the showroom, Cecilia in Finance and Bill Dabney in Sales. Absolutely amazing people!

Dec 14, 2020

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From first contact to contract, this was by far the...

From first contact to contract, this was by far the easiest and most pleasant vehicle purchase experience ever! Finally, an honest team that puts the needs of the customer before the needs of the dealership. A special thanks to Elisha, Matt and Jason for assisting us with our purchase. I would highly recommend to all! Many thanks!

Dec 03, 2020

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Bill Dabney II was a great salesman that is a true...

Bill Dabney II was a great salesman that is a true compliment to Bob Hook Chevrolet at 4144 Bardstown road 40218 and to how sales people at any establishment. He was patient, attentive and assisted me to a great product. I really appreciated the entire experience. The finance officer Jason Dugger was just as great! You guys should offer courses!

Nov 05, 2018

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Bob Hook Chevrolet

I drove 150 miles to Bob Hook Chevrolet because of selection. I found my vehicle online. It was not available at my local dealers. I initiated an internet inquiry. I was contacted within five minutes and an appointment was scheduled. The entire staff was friendly and knowledgeable. I was able to complete my purchase and drive my vehicle home in a few hours. My sales associate Broderek Huff provided excellent service throughout the entire process.

Oct 10, 2018

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Very comfortable buying experience

Bob Hook Chevrolet provides a good buying atmosphere. They are very responsible when asked for pictures and information... and eager to please. Brodereck was very easy to talk with and a very low pressure type of person,(which I see as very positive!). The dealer service fee did take me by surprise tho...

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David Redding

David Redding

Service Advisor
David is the wise advisor of the Bob Hook Team. He believes something that we can all get behind, that there should be a holiday just for parents. This isn’t his only nugget of wisdom. He lives by the philosophy that you should take anything that is given because even cow manure can be used as fertilizer. If he were not so valued at the dealership David would work on something else he loves, electronics.
Recent Reviews

Sep 29, 2020

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Great service and sales people. I’ve been a customer for...

Great service and sales people. I’ve been a customer for 23 years and they have consistently been taken great care of my chevrolet vehicles. Jimmy Harris was my sales representative.

Jul 14, 2018

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Totally Awesome Experience!

I had an oil change/service appointment for 12:30pm today but had to call and reschedule because I had a flat rear tire on my way to Bob Hook in the Dixie Hwy construction chaos. AAA came and put on donut spare. Then took a chance and called Bob Hook again to see if I could still get in today. Chris in Service said "Come on." Checked in Service and was asked if I wanted them to check tire and I said I did. Great. fast service...and they not only checked the tire...they found the problem, repaired It, mounted it and stored the donut in its proper place and I was ready to go! The Service Department was clean and comfortable and even the floor was spic and span. Thank you Service Advisor, David Redding!! You eased my load and got my tire fixed...all beyond my expectations It is hard to find good service today. We have purchased our last ten cars including our Corvette from Bob Hook and come for service. From the receptionist on the phone 4 times today to all the folks in the busy Service Department and especially David Redding...THANK YOU!! JAMES AND DONNA ATHERTON.

May 18, 2018

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Service and Employees

I was very pleased with my services for my vehicle. The employees (especially the Service Manager) with assisting me with understanding my repairs. They did an awesome job. As always, after coming to Bob Hook since 1975, I appreciate a job well done.

Apr 02, 2018

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Great dealership and excellent service

Bought my car here thru David Pryor, who is honest, no nonsense car salesman. David Redding is my go to guy for all my car maintenance, he is very professional, courteous and customer service guy, and I trust him and the people working in the shop to take care of the upkeep of my car, and they do.

Jan 21, 2018

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Made all of it easy

David and Jason made this very easy for me with no stress very professional nice people I would recommend anybody to them best car establishment i have been at

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Mitchal Terry

Mitchal Terry

Sales
Dealership Experience 8 months
Industry Experience 2 years 10 months
Mitchal Terry is a philosopher and a scholar. She has a taste for the finer things in life and critiques them with a fine-tooth comb. She is a new mother of an attractive and intelligent baby which means she is losing her mind slightly faster than the rest of us. Her favorite part of the job is seeing the relief on customers’ faces when the process is made easy and stress free.
Recent Reviews

Dec 23, 2020

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Mitchal was very helpful for my search for a vehicle. She...

Mitchal was very helpful for my search for a vehicle. She showed me several different trucks with different options. I would recommend this dealership to others

Dec 18, 2020

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Approached me in a timely and professional manner. The...

Approached me in a timely and professional manner. The sales staff answered all questions and concerns that I had. The finance department was also very knowledgeable and made the experience as painless as possible.

Dec 01, 2020

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I bought my first new car from Bob Hook Chevrolet, a 1978...

I bought my first new car from Bob Hook Chevrolet, a 1978 Nova Custom. Since I have bought several other used cars from them over the years. My most recent purchase was a used Buick Rainier. The entire process of buying from Bob Hook is easy with no unexpected problems.

Nov 19, 2020

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Great prices! Great people! Better service!First time...

Great prices! Great people! Better service! First time buying off a major lot my sales representative Mitchal she made my first experience great! They where very patient with me on the process of getting my car. And made me feel it was no pressure to the process. Thumbs up from me definitely considering coming back for future purchases.

Nov 19, 2020

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Mitchal was such a pleasure to work with! She was very...

Mitchal was such a pleasure to work with! She was very patient with us and very knowledgeable. She had great advice and she was so helpful! Thank you for your service!

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Greg Coleman

Greg Coleman

Sales
Dealership Experience 8 months
Industry Experience 8 months
Greg is another one of our fascinating salespeople. In another life, he was undoubtedly a player for the Pittsburg Steelers. His own personal holiday would be called By The Water Day. A simple concept, everyone must find a body of water and chill on it for a day. If you are not on a body of water or are not chilling hard enough, you will be fined. The most important thing Greg has learned is that no matter how nice you are, you can never expect everyone to be nice back.
Recent Reviews

Apr 12, 2021

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I drove all the way from Wisconsin to purchase my 2017...

I drove all the way from Wisconsin to purchase my 2017 Suburban. It was an outstanding experience. They were honest and accommodating and treated me kike family. Bob Hook sr even came over and talked to me during the transaction. What a great family business. I will buy my next car at Bob Hook Chevrolet.

Apr 11, 2021

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Hands down the best car buying experience I’ve had! Greg...

Hands down the best car buying experience I’ve had! Greg was knowledgeable and explained the process all the way through.Thank you Bob Hook!

Mar 05, 2021

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I have brought 10 vehicles in my life. My experience at...

I have brought 10 vehicles in my life. My experience at Bob Hook was the best I ever had, business-like, and straight forward, I will be back

Jan 29, 2021

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Every one was friendly and very attentive. Greg Coleman...

Every one was friendly and very attentive. Greg Coleman was the sales rep that handled my transaction and he was very helpful. He didn't walk away until I was taken care of, and we found a vehicle that was suitable for me. Five out of five stars!!!

Jan 26, 2021

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Greg was extremely helpful, professional, and made us...

Greg was extremely helpful, professional, and made us feel comfortable! He was willing to work with us, was very knowledgeable and made us want to come back.

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Nikki Dugger

Nikki Dugger

BDC Represenative
Dealership Experience 1 years 6 months
Industry Experience 1 years 6 months
Nikki is our resident Alabama fan, but we don’t blame her for that. She is also an avid skateboarder and loves sports competitions with her family. When she was 5 years old she wanted to be an archeologist, which would have been a lot easier if she had her favorite super power of manipulating elements. Today she finds joy in helping people find the perfect car for their families.
Recent Reviews

Jan 10, 2021

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Love this dealership, if you need any help with finding a...

Love this dealership, if you need any help with finding a car this is the place to go. Bob Hook is full of very friendly and helpful people.

Dec 03, 2020

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Bill Dabney II was a great salesman that is a true...

Bill Dabney II was a great salesman that is a true compliment to Bob Hook Chevrolet at 4144 Bardstown road 40218 and to how sales people at any establishment. He was patient, attentive and assisted me to a great product. I really appreciated the entire experience. The finance officer Jason Dugger was just as great! You guys should offer courses!

Sep 30, 2020

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This was the best experience I have had buying a car. I...

This was the best experience I have had buying a car. I would definitely recommended this company and the sales reps that helped me out. Great job Bob hook team!

Jul 16, 2020

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I purchased a GMC Acadia Denali yesterday! Which I drove...

I purchased a GMC Acadia Denali yesterday! Which I drove two hours to purchase because it was exactly what I was looking for. The long drive was well worth it! I love it & they all made my experience quick, easy & non-stressful. Customer service was excellent, especially Bill my car salesman! Thank you all!

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Roger Hoon

Roger Hoon

Fleet Manager
Dealership Experience 39 years 3 months
Industry Experience 49 years 2 months
Roger has been with us for 35 years and says the best part of his job is seeing someone excited to be getting into their new car. He is one of those rare Kentucky residents that supports both Cards and Cats. Along with Kentucky sports he loves motorsports and seeing things go fast. Besides his success at his job, he also a successful marriage with a daughter and three grandchildren.
Recent Reviews

Oct 17, 2020

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Excellent service, courteous, efficient, helpful. Allowed...

Excellent service, courteous, efficient, helpful. Allowed to drive several cars until I was able to find the car for me. Special care taken to deliver car.

Sep 20, 2018

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Satisfied

Incredible service, went above and beyond to get us what we wanted! Roger Hoon made sure my daughter understood everything about her used car. They made everything very easy!

Sep 16, 2017

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Best car purchase ever!

I have looked on line and gone to a few dealerships but Bob Hook was by far the best experience and team to work with! Bill Dabney was very helpful, not push in anyway and answered all my questions! If I or anyone I know needs a car in the future, I will tell them to ask for Bill or Roger Hoon! And Jason made the finance worry free! No nonsense and excellent customer service!

Oct 04, 2012

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Best overall customer service we have ever received. We...

Best overall customer service we have ever received. We have purchased several vehicles from Roger Hoon at Bob Hook's Chevrolet and it has always been a very positive experience.

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Amy Edwards

Amy Edwards

Body Shop Coordinator
Recent Reviews

Dec 12, 2020

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Great people to work with. They were friendly and had my...

Great people to work with. They were friendly and had my vehicle ready in a short period of time. They knew what had to be done and had my vehicle looking new again. Bob Hook Chevrolet goes way beyond expectations. Thank you to everyone!

Nov 17, 2020

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Employees courteous and polite.car repaired in a timely...

Employees courteous and polite.car repaired in a timely mannor.Cleaned and buffed car,looked great! I will recommend bob hook chevrolet in the future.

Oct 30, 2020

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John and Clay both have been an absolute pleasure to work...

John and Clay both have been an absolute pleasure to work with I have brought my vehicle up here two times for body work I have also brought my car up here for oil changes as well I purchased my equinox from Bob Hook in 2019 this will be the only body shop I bring my vehicle to because the service and the people are absolutely amazing

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Keith McDonald

Keith McDonald

Assistant Parts Manager
A Lifelong Oldham County resident and UK fan, Keith has been in the parts business for 43 years and is one of the best experts we have. He is a proud father to his son, a pastor in Little Rock, Arkansas. He is also the grandfather of two beautiful granddaughters. The best thing about Keith’s job has been the lasting friendships he has created in his time here.
Recent Reviews

Sep 04, 2020

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This is the third or fourth vehicle I have purchased from...

This is the third or fourth vehicle I have purchased from Bob Hook Chevrolet. Max went above and beyond locating the correct truck for me.

Jul 19, 2018

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Fantastic

Great sales staff and friendly service 3rd vehicle bought here will always come back service department was very courteous and friendly was there within a reasonable amount of time

Jan 31, 2017

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Great service & great salesman! Got a great car & truck!

Bob hook Chevy is awesome!!!! I would never go anywhere else! Love the service & quality of vehicles!!!!!! Salesman are great!!!!!! Great place to buy a car or truck

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Brittney Cano

Brittney Cano

Receptionist
Dealership Experience 2 years 5 months
Brittney is our warm welcoming face in the showroom. She was born and raised nearby in Shelbyville, KY where she became a UK fan. Brittney is a busy woman with her three kids Gabe, Jake and Natalie. The best advice she could give someone is to not give up what you want most for what you want now. A great bit of wisdom that she may have picked up from Coach Cal.
Recent Reviews

Oct 17, 2020

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Excellent service, courteous, efficient, helpful. Allowed...

Excellent service, courteous, efficient, helpful. Allowed to drive several cars until I was able to find the car for me. Special care taken to deliver car.

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Lauren Hook

Lauren Hook

CFO
Dealership Experience 15 years 10 months
Lauren Hook is undoubtably the smartest and most athletic of the Hook offspring. Without her Bob Hook Chevrolet would have likely become one of those massive trampoline playgrounds by now. She is also a dog lover and would open an animal rescue if she had the chance. Although, her house already resembles one with her two massive pups. As an accountant, Lauren counts down the days each month until she can click “Yes” to the question “would you like to submit your financial statements now?” She has broken several mice because of these enthusiastic left clicks.
Recent Reviews

Jan 29, 2021

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Great experience no nonsense and their Bob Hook Advantage...

Great experience no nonsense and their Bob Hook Advantage is awesome! William Dabney did a great job and the managers were very friendly and honest!

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Troy Lintelman

Troy Lintelman

Auto Detail Manager
Troy is the man who makes sure that your car looks brand new after it comes into the shop. His favorite part of the job is seeing people who think they have been given an entirely new car after it has been detailed. The ideal holiday for Troy would be one spent at the lake with his family. He is also a proud dog dad and when he was five, Troy wanted to be a professional baseball player.
Recent Reviews

Sep 19, 2020

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Just bought a 2020 Silverado 1500. Matt Cooper made this...

Just bought a 2020 Silverado 1500. Matt Cooper made this the best experience I have ever had buying a vehicle. He and the rest of the staff at Bob Hook made this a wonderful experience. Thank you again Matt, great job.

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Duane Rust

Duane Rust

Commercial Sales Rep
Dealership Experience 1 years 7 months
Daune was born in Chicago, IL, lived in Detroit, MI, Mayfield, KY, Nashville, TN and now finally in Shepherdsville, KY. He and wife Paula have been married 15 years. He has 2 daughters, Amber and Katie and 1 grandson, Alex. Most of his career has been in some form of customer service and sales in including 2 years now at Bob Hook. Duane has been playing guitar since he was 5 years old, has been in several bands and was a studio musician in Nashville. So when you see Duane, ask him to pick you a tune!
Recent Reviews

Nov 13, 2020

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We bought a 2106 Ford Transit 150 from Duane Rust at Bob...

We bought a 2106 Ford Transit 150 from Duane Rust at Bob Hook Chevrolet and I highly recommend him! We found the vehicle through USAA and contacted Duane to arrange a test drive. We drove three hours to the dealership and Duane and all the staff treated us like family. Very satisfied with the vehicle and the whole experience.

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Phil Friedel

Phil Friedel

Parts Manager
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Keith King

Keith King

Service Advisor
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Lorrie Ligman

Lorrie Ligman

Human Resources Manager
Dealership Experience 9 months
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Blake Wray

Blake Wray

Service Advisor
Blake Wray: Super Dad. Blake is a man with zero hobbies, other than raising five boys with his lovely wife. This pretty much takes up all of his time outside of work. In a past life, Blake says that there is no way he had this many kids. But for any investors out there, when his kids move away, Blake wants to open a new kind of business. A target maze, a challenge involving working through a maze and shooting targets as you go. Sounds like a blast huh?
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