Reviews

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Very professional!

Keith was very helpful in letting me know that Saturday service if first come first served was second in line in and out quickly. Very satisfied with my service.

John always takes great care of us in the service department!

My appointment was at 7:30,they took it right away,and in no time had oil change and tires rotated,very nice and friendly service,thanks Bob Hook

Always great customer service at Bob Hook. Austin, Bryan, David (did the service) all were very friendly, professional and would recommend to anyone,

Jake was very helpful and I'm so happy I got exactly what I wanted.

Once the service was completed, it took longer than I expected to complete the paper work

I recently had the A/C lines replaced on my 2013 Chevy Traverse. The service advisor gave me a verbal quote of $2100 that included charging of the A/C system. I scheduled and had the repair completed. Upon completion I was given a bill for over $2900. When I questioned why the substantial difference the advisor showed me the cost breakdown showing a charge of over $400 to charge the system in addition to parts/labor charges over $2500. I questioned the advisor on why I was given a verbal quote of $2100 and that I wasn’t in agreement with the charges given it was substantially more than quoted. He simply applied a $100 discount and I reluctantly paid the bill. This has left me frustrated and I will never buy another GM product nor ever have any future service done with Bob Hook Chevrolet. They have lost my loyalty and trust.

Second visit for same thing. Car not starting and 1st visit car would just die and not start. Car was towed to the shop on july 6th got it back on July 15. This trip they replaced the battery. Now I know it doesn't take that many days to replace a battery. First visit they got car may31 and I got it back on June 9th. That was way to long to replace part on battery. I feel like I was jacked around being a woman.